Receptionist, Meade Street Residence (Call-In)

Allied Services; Wilkes-Barre (Luzerne County); On-site; USD 17,000 - 22,000; Full time

Job summary

Allied Services is seeking a courteous Receptionist in Wilkes-Barre. Reporting to the Personal Care Administrator, MSR, you will operate a console telephone switchboard, greet visitors and residents, and determine their needs while directing them to the appropriate staff.

Key duties include handling mail, announcing fire alarms, scheduling conference rooms, and providing general support to departments to maintain a neat, welcoming reception area.

Qualifications

• High school diploma or equivalent preferred.
• Experience working with the public preferred.

Responsibilities

• Answer telephones and make proper connections, take messages, and operate PAS.
• Greets visitors and residents; provide general information and directions.
• Announce fire alarms and inform staff during emergencies.
• Sort and distribute incoming mail; verify resident information with social work.
• Inform Business Office about resident status transferred from hospital.
• Maintain the reception area appearance and neatness.
• Assist departments with mailing materials as needed.
• Supervise waiting area and coordinate with Nursing/Social Services when needed.
• Schedule conference rooms for meetings and events.

Skills

Customer service

Phone etiquette

Communication

Education

High School Diploma or Equivalent

Tools

Public Address System

Job description

GENERAL SUMMARY:

Reporting to the Personal Care Administrator, MSR, the Receptionist, using specified procedures, operates a console telephone switchboard; practices customer service when greeting and providing direction to visitors and residents after ascertaining their needs, and performs all duties as stated below.

Brief Description

GENERAL SUMMARY:

Reporting to the Personal Care Administrator, MSR, the Receptionist, using specified procedures, operates a console telephone switchboard; practices customer service when greeting and providing direction to visitors and residents after ascertaining their needs, and performs all duties as stated below.

EDUCATION:

High School Diploma Or Equivalent Experience Preferred.

WORK EXPERIENCE:

Experience Working With Public Preferred.

• 38% Answers telephones and makes proper connections to persons requested, refer calls, takes messages, operates PAS (Public Address System). (E)
• 28% Greets visitors and residents. Answers questions and gives general information as appropriate. Distributes staff paychecks on off hours of scheduling department (E)
• 9% Responsible for announcing fire alarms and informing entire facility of location when alarm is sounded, and responsible for notifying security and appropriate personnel of disasters, bomb threats, etc. (E)
• 8% Sorts all incoming facility mail and distributes to the proper department. Uses discretion when sorting resident’s mail to determine if resident is capable of receiving/handling mail. Verifies information regarding residents with social work department. Forwards mail to discharged residents or family members. (E)
• 5% Responsible for calling the various area hospitals each morning to request the status of residents who have been transferred out to a hospital and communicates this information to the Business Office. (E)
• 4% Monitors general appearance of reception area and lobby, i.e., watering plants, straightening tables, etc., to maintain neat and orderly appearance. (E)
• 3% Assists departments with stuffing and mailing of various material, as needed. (E)
• 3% Supervises sitting area and notifies Nursing staff / Social Services when needed. (NE)
• 2% Schedules conference rooms for meeting and special events. (NE)