Receptionist - Irving, Texas

Cenikor Foundation; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Tuition reimbursement

Bonuses

10% 401K

Job summary

Cenikor Foundation in Irving, TX is seeking an administrative professional to support admissions, enrollment, and client billing processes. You will greet visitors, handle communications, schedule appointments, and coordinate with multiple departments to ensure accurate, timely client information.

This role requires knowledge of insurance, strong organizational skills, and the ability to maintain confidentiality in a fast-paced non-profit setting.

Qualifications

• Knowledge of substance abuse treatment, prevention, and aftercare.
• Knowledge of insurance, Medicaid and state funding admissions criteria and timing.
• Professional appearance and strong communication skills.

Responsibilities

• Greet visitors and represent the organization professionally.
• Handle incoming calls and follow-up with callers.
• Process mail and correspondence for the organization.
• Schedule Admissions appointments for Counselors and Access Center staff.
• Coordinate communication with Admissions, Insurance, and Billing departments.
• Understand Third Party Payor processes for verification and authorization.
• Explain benefits and financial responsibilities to clients and families.
• Assist with Admissions documentation and client responsibility coordination.
• Support clinical staff with screening and admissions documentation.
• Assist with referrals and wait lists as needed.
• Communicate admissions information to involved staff.
• Maintain closed client files and central filing system.
• Maintain client records and monthly reporting data in the software system.
• Manage office supplies and maintain a professional environment.

Skills

Substance abuse knowledge

Insurance knowledge

Professional image

Interpersonal skills

Problem solving

Time management

Ethical standards

Communication (oral & written)

MS Office / Outlook

Education

High School Diploma or GED

Some college preferred

Tools

Microsoft Office

Outlook calendar

Job description

Cenikor's Value Proposition - What's In It for You?

• PURPOSE in your work - service to others, giving back to your community, helping to save lives, being fulfilled at work. See how we served last year.
• COMPETITIVE PAY, BENEFITS, PAID TIME OFF, TUITION REIMBURSEMENT, up to 10% 401K and BONUSES - we hire and reward high performers.
• Benefits for full-time team members include Medical, Dental, Vision, Basic Life & AD&D, LTD, STD, Accident, Critical Illness, HRA/FSA
• STABILITY and GROWTH - more than 55 years in business - our strong financial processes support our drive to serve more people and ensure stability for our team members.
• CONTINUOUS LEARNING and PROFESSIONAL DEVELOPMENT - we are committed to developing our leaders in their desired career path and promoting from within. We have Cenikor Career Pathways Program that you can join after 90 days of employment. We also have an annual leadership development program with assigned mentors to help you achieve your professional goals.
• STUDENT LOAN FORGIVENESS - The Public Service Loan Forgiveness (PSLF) forgives your qualified student loans if working for a non-profit for a specific period of time. Find out more here
• The work we do isn't easy. If you like to work hard, to serve others and to have FUN with your team while achieving goals, Cenikor will be the right place for you!

SCHEDULE:

Monday-Friday: 10am-7pm

ESSENTIAL FUNCTIONS:

1. Greet all visitors and professionally represent the organization through correspondence, telephone and personal contacts.
2. Handle incoming calls for the organization and outgoing follow-up calls as required.
3. Responsible for all incoming/outgoing mail for the organization; prepare necessary correspondence.
4. Coordinate Admissions appointments or other calendar appointments for the Counselors/Outpatient Manager/Access Center/Insurance Department, as requested.
5. Work closely with the Admissions/ Access Center and Insurance Department to ensure accurate and timely communication of client information.
6. Responsible for knowing Third Party Payor process related to verification, authorization, and reauthorization, as well as client responsibility and collections. Work with insurance and billing department to actively manager Third Party Payor clients to ensure quality care and fiscal responsibility.
7. Provide effective communication to client/family, team members, and other health care in regards to benefits, appointment scheduling, client responsibility via email or other means; providing proper forms for financial responsibility, self pay clients, payments arrangements and/ or admissions payments.
8. Assist in all functions associated with Admissions, including collecting and coordinating client responsibility with Business Manager and Accounting Assistant.
9. Assist the Clinical Staff with screening clients and ensuring all admissions documentation is complete and accurate.
10. Assist with the referral and/or wait list, as requested.
11. Communicate admissions/administrative information to the Counselors, Outpatient Manager, Access Center Supervisor and Insurance Department as needed.
12. Maintain all closed client files and manage the central filing system for these records.
13. Maintains patient records by obtaining, recording, and updating personal and financial information in software system for monthly reporting and appropriate billing and authorization purposes.
14. Manage office supplies for the program.
15. Uphold the core principles of Cenikor's culture and create a positive working environment for all team members.
16. Manage facility cleanliness standards to ensure professional presentation for clients at all times.
17. Maintain strict confidentiality on all client and foundation matters and refer questionable issues to Outpatient Manager/Director of Admissions and Access Center.
18. Perform additional duties as assigned and consistent with the non-exempt functions as assigned in this job description.

QUALIFICATIONS FOR THE POSITION:

Skills, Knowledge and Abilities:

• ? Knowledgeable about substance abuse treatment, prevention, and aftercare.
• ? Knowledgeable of insurance, Medicaid and state funding admissions criteria and timing.
• ? Presents a professional, positive image.
• ? Experience working with various types of people.
• ? Excellent problem-solving skills.
• ? Capable of discerning facts from opinions and remaining objective when listening to conflicting opinions.
• ? Possess good time management skills needed to meet aggressive deadlines and prioritize.
• ? Patience, perseverance, and resilience in a challenging environment.
• ? Good ethical and business standards.
• ? Possess good oral and written communication skills.
• ? Knowledge of Microsoft Office software required, including specific MS Outlook calendar experience.
• ? Ability to consistently uphold the Core Principles of Cenikor's Culture:
• o Demonstrate mission of service to our clients
• o Positive, respectful communication with both staff and clients
• o Demonstrate self-motivation and perseverance to achieve goals
• o Role model appropriate, professional behaviors including appropriate client
• o Work effectively as part of a team, helping to set up others for success

Education:

• ? High School Diploma or GED.
• ? Some college preferred.

Licensure Required:

• ? None

Experience:

• ? Two or more years of administrative or related experience required.
• ? Previous non-profit and/or admissions experience preferred.