Receptionist (H)

University of Miami; Coral Gables (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The University of Miami/UHealth Department of Clinical Access is seeking a full-time Receptionist at our Lennar location. The role involves greeting visitors, handling inquiries, and coordinating clinic sign-in procedures in a professional manner.

Responsibilities include managing patient flow, maintaining visit logs, and communicating delays or changes to patients and staff to ensure smooth operations. A high school diploma and at least 1 year of relevant experience are expected.

Qualifications

• High school diploma or equivalent.
• Minimum 1 Year Of Relevant Experience Required.
• Knowledge, Skills and Attitudes: Learning Agility, Teamwork, Technical Proficiency, Communication.

Responsibilities

• Greet patients or family members in a courteous and professional manner in all clinic areas.
• Coordinates all aspects of clinic signing procedures following the standards set by the Department including HIPAA Privacy Office guidelines.
• Instructs the patients in all activities that will take place during their visit and acts as a liaison between the registration and medical staff when required.
• Generate and maintain tracking log by recording on site information for every scheduled visit or walk in appt.
• Gather data upon request of either the Supervisor or Director as needed.
• Review appointments scheduled in UChart to ensure patients are registered according to appointment time and advise them of delays.
• Inform physician/nurses in the clinic when patients arrive late and re-scheduling may be necessary.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High school diploma or equivalent

Job description

The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Receptionist to work at our Lennar location.

Core Job Summary

The Receptionist welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by greeting them, in person or on the telephone, and answering or referring their inquiries appropriately.

Core Responsibilities

• Greet patients or family members in a courteous and professional manner in all clinic areas.
• Coordinates all aspects of clinic signing procedures following the standards set by the Department including all guidelines provided by the HIPPA Privacy Office in relation to patient confidentiality and privacy.
• Instructs the patients in all activities that will take place during their visit and acts as a liaison between the registration and medical staff when required.
• Generate and maintain tracking log by recording on site information for every scheduled visit or walk in appt.
• This would include gathering this data upon request of either the Supervisor or Director as needed.
• Review appointments scheduled in UChart to ensure that patients are registered according to appointment time and advise them of any anticipated delays.
• Inform physician/nurses in the clinic when patients arrive late for appointment and re-scheduling may be necessary.
• Assist Registration staff as necessary required.

Core Qualifications

High school diploma or equivalent

Minimum 1 Year Of Relevant Experience Required

Knowledge, Skills and Attitudes

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time

Employee Type: Staff