Receptionist - Full Time

Trinity Health; West Des Moines (IA); On-site; USD 32,000 - 38,000; Full time

Job summary

Trinity Health in West Des Moines, IA seeks a Clinic Receptionist to greet patients, manage front desk operations, and support office workflows with professionalism and empathy.

You will handle check-in, scheduling, phone inquiries, collect copays, verify insurance, and enter demographics into the EHR, contributing to an efficient patient experience.

Qualifications

• High school diploma or equivalent.
• Basic Life Support (BLS) for Healthcare Provider certified or obtained within 3 months.
• Mandatory Reporter abuse training completed within 3 months.
• Ability to read, write and understand English and communicate effectively with patients.
• Maintains confidentiality of patient information.
• Honesty, integrity and caring aligned with Trinity Health values.

Responsibilities

• Greet patients and check in for visits.
• Answer and route phone calls.
• Schedule and manage appointments.
• Collect copays and verify demographics and insurance.
• Enter data into the Electronic Health Record and other systems.
• Maintain front desk operations and patient flow.

Skills

Interpersonal skills

Customer service

Communication

Education

High school diploma

Tools

Electronic Health Record (EHR)

Job description

Employment Type: Full time Shift: Day Shift

Job Title:

Clinic Receptionist

Summary:

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Hours:

Full Time

40 hours/week

Job Duties:

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements:

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System’s circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.