Receptionist - Franchise Location

H&R Block, Inc.; Adel (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and schedule appointments.

You will support in-person, phone, and virtual service interactions while helping maintain a clean, organized office environment and providing excellent customer care. The role emphasizes fast-paced client interaction, multitasking across multiple tasks, and strong communication to ensure every client’s needs are met.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task effectively.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Organizational skills

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

About the Role

Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you’ll focus on how to wow clients now and in the future.

What You’ll Bring to the Team:

• Answer phones and greet clients in a personalized, friendly, and inviting manner


• Match clients with the best-suited tax professional for their needs


• Schedule clients how they would like to be scheduled


• Help to ensure all clients needs have been met during service both in person, over the phone or virtually


• Maintain office cleanliness and organization of resources with team members


• Other duties as assigned

Your Expertise:

• Experience working in a fast-paced environment


• Previous experience in a customer service environment


• Ability to multi-task


• Strong organizational and time-management skills


• Computer proficient with the ability to use Microsoft Office

Preferred Qualifications

• High school diploma or equivalent


• Ability to work flexible schedule and/or in multiple locations


• Sales/marketing experience

This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.

Why work for us

The following information has been provided by the franchisee operating the franchise office that has posted this position and has not been endorsed or validated by H&R Block. All questions should be made directly to the franchisee.