Receptionist Float - Riverview

Hampton Inn Tampa-International Airport -Westshore; Tampa (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic guest services team as a front desk agent at a leading hotel, where your passion for service will shine! This role involves welcoming guests, managing reservations, and ensuring a delightful experience for every visitor. With a focus on customer satisfaction, you'll mitigate complaints and maintain accurate guest accounts. Enjoy flexible hours and opportunities for growth in a high-energy environment. If you're ready to make a positive impact and create memorable stays for guests, this is the perfect opportunity for you!

Qualifications

• 1+ year of hospitality experience as a front desk agent preferred.
• Strong customer service and interpersonal skills are essential.

Responsibilities

• Greet, check-in, and check out guests, ensuring their needs are met.
• Manage room bookings and handle customer inquiries effectively.

Skills

Customer Service Skills

Interpersonal Skills

Organizational Skills

Time Management Skills

Microsoft Office

Reservation Management Systems

Education

High School Diploma or GED

Tools

Reservation Management Systems

Microsoft Office

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities:

1. Connect with the housekeeping department to ensure guest accommodations are ready
2. Mitigate customer complaints as needed
3. General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
4. Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
5. Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications:

1. Exhibits working knowledge of Microsoft Office and reservation management systems
2. At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
3. Must have graduated high school, received a GED or equivalent
4. Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
5. Comfortable taking telephone calls and mitigating stressful situations

Compensation:

$15 hourly