Receptionist - ENT - Part Time

3M HEALTHCARE; Clive (IA); On-site; USD 15,000 - 19,000; Part time

Job summary

MercyOne Health System in Clive, IA is seeking a Clinic Receptionist for a part-time, 20-hours-per-week schedule. The role involves greeting patients, check-in, scheduling, insurance verification, data entry into the electronic health record, and collecting payments at the time of service. Strong communication and confidentiality are essential.

The Receptionist will support smooth patient flow and contribute to a welcoming clinic environment in alignment with MercyOne’s mission and values.

Qualifications

• High school diploma or equivalent.
• BLS for Healthcare Provider certification within 3 months of hire.
• Mandatory Reporter abuse training within 3 months of hire.
• Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
• Maintain a high degree of confidentiality with patient information.
• Possess a professional demeanor and caring presence.

Responsibilities

• Greet patients and visitors and manage front desk interactions.
• Check-in patients and ensure efficient admitting per policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Collect copays and deductible amounts; verify insurance eligibility.
• Enter demographics and insurance information into the electronic health record.

Skills

Interpersonal skills

Communication

English proficiency

Confidentiality

Education

High school diploma or equivalent

Tools

Electronic Health Record

Job description

Overview

Employment Type: Full time
Shift: Day Shift
Hours: Part Time, 20 hours/week

Clinic Receptionist

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They manage front desk responsibilities including maintaining patient flow, scheduling appointments, handling phone calls, validating insurance eligibility, entering demographics and insurance information in the Electronic Health Record, and determining and collecting service payments and past‑due balances at the time of appointment.

Responsibilities

• Incorporate Trinity Health Mission, Vision, and Values into behaviors, practices, and decisions.
• Perform patient check‑in at the time of visit and complete all steps necessary for an efficient admitting process in compliance with clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays and deductible amounts.
• Copy/scan patient access related hardcopy materials (ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

Qualifications

• High school diploma or equivalent.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
• Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
• Maintain a high degree of confidentiality with patient information.
• Possess a personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others.

Benefits

Competitive compensation with a full benefits package and opportunities for growth within the MercyOne Health System.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.