Receptionist-Endo

United-Digestive; Suwanee (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

United-Digestive is seeking an organized front desk/clerical assistant for the endoscopy center. You will check patients in, update information, and coordinate with nurses to ensure timely patient flow and safe ride arrangements home.

The role requires maintaining a neat environment, handling calls, and supporting admission/discharge procedures, with emphasis on accurate data entry and adherence to policy. A high school diploma or MA certification is required, with willingness to expand skills

Qualifications

• High school graduate or the equivalent or MA, certificate.
• Able to follow written and verbal direction involving policy and procedure pertinent to patient care.
• Should possess a willingness to expand range of skills to include minor procedures and data entry.

Responsibilities

• Meet and greet, assure that nurses are aware that patient is in the waiting area/needs assistant.
• Handle patient and visitors concerns in a courteous manner, relay information to appropriate person.
• Maintain pleasant environment by restocking supplies, maintaining equipment, and promoting a neat area.
• Answer telephone, take and communicate messages to appropriate party.
• Assist with admission/discharge procedures as directed.

Skills

Communication skills

Customer service

Multitasking

Data entry

Education

High school diploma or equivalent

Medical Assistant certificate (MA)

Job description

GENERAL SUMMARY OF DUTIES: Check patients in as stated in policy and procedure manual, collect and post payment per front desk training manual. Update patient information as needed in Centricity. Alert nurses of patient arrivals; ensure patient has a ride home with an adult. Prepare charts for procedures. Contributes to the overall function of the unit by being responsible for all clerical duties, some housekeeping chores, and nursing errands as designated.REPORTS TO: Charge NursePRINCIPAL DUTIES AND RESPONSIBILITIES:Duties include but are not limited to:Meet and greet, assure that nurses are aware that patient is in the waiting area/needs assistant.Handles patient and visitors concerns in a courteous manner, relays the information to the appropriate person as necessary.Maintains pleasant environment by restocking supplies, maintaining equipment, and promoting a neat appearance to the area.Answer telephone, takes and communicates messages to the appropriate party.Assists with admission/discharge procedures as directed.Make pre-procedure calls.Initiates the medical record for all admission.Update patient and insurance information if necessary.Assists in retrieval of necessary patient information, equipment, and supplies.Ensure that all documents to referring physicians are sent out.Must be able to successfully cross-train to perform other tasks in the endoscopy centerREQUIRED EDUCATION, SKILLS & EXPERIENCE: High school graduate or the equivalent or MA, certificate. Able to follow written and verbal direction involving policy and procedure pertinent to patient care. Should possess a willingness to expand range of skills to include minor procedures and data entry. Communicate effectively with patient, family, and professional staff.PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS OF JOB: Mental demands include the ability to handle several directives, set priorities, composure and mental stability to adapt to stressful situations. Physical demands include full range of body motion including handling and lifting files and light equipment, manual and finger dexterity, and eye and hand coordination. Requires standing and walking for extensive periods of time, lifting and carrying of items weighing up to 25 pounds; requires correct vision and hearing to normal range; requires working under stressful conditions.