Receptionist - Client Service Specialist - South Austin - Part Time

CityVet; Austin (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Paid time off

401k

Vision insurance

Dental insurance

HSA options

Pet-care discounts

Uniform allowance

Flexible schedules

Growth opportunities

Job summary

CityVet in Austin, TX seeks a Client Service Specialist to be the first point of contact for clients, by phone or in person, ensuring a friendly and efficient visit.

You will manage check-ins, schedule appointments, guide clients through vaccines and wellness options, and support the team to deliver compassionate pet care. We value diverse, engaged team players and offer growth opportunities.

Qualifications

• Computer proficiency required.
• High school diploma or GED.
• Must be at least 18 years old.

Responsibilities

• Manage appointment check-ins, book new appointments and coordinate with the team on discharge information.
• Prioritize scheduled appointments, client education and lobby triage for vaccines, wellness, parasite and retail needs.
• Greet and welcome all clients entering the clinic and handle delays and arrivals.

Skills

Computer proficiency

Education

High school diploma or GED

Job description

Happy people. Healthy pets. At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices. Starting a career at CityVet means growing in a fun, people-first environment where the future of our employees is just as important as the future of our business.

Happy people. Healthy pets. At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices. Starting a career at CityVet means growing in a fun, people-first environment where the future of our employees is just as important as the future of our business.

All pet lovers welcome

CityVet is looking for Client Service Specialists to join our team! At CityVet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote CityVet team members based on their abilities and accomplishments and create a welcoming environment for all.

Make pet care your purpose

The Client Service Specialist (CSS) serves as the clinics primary point of contact for all client interfaces beginning with the first impression during any client experience, whether that is on the phone or face-to-face. It is the job of the Client Service Specialist to ensure a pleasant client experience and to build relationships with clients that result in loyal brand ambassadors.

Essential Qualifications

• Computer proficiency
• High school diploma or GED
• At least 18 years of age at the time of hire

A Day In The Life

• Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.

Purr-worthy people care

At CityVet, we put an added focus on the well-being of our staff members because caring for people and their pets is no easy task. CityVet prioritizes meeting the full range of physical and mental well-being needs of our people.

In Addition To Health Insurance, Life Insurance, Disability Insurance, Paid Time Off, a Competitive 401k Program, Vision And Dental Insurance And HSA Options, Our Full-time Employees Receive

• Generous Pet-care Discounts
• Uniform Allowance
• Flexible Schedules
• Growth Opportunities