Receptionist - Client Service Specialist

CityVet; Lehi (UT); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

Paid Time Off

401(k) Program

Vision and Dental Insurance

HSA options

Generous pet-care discounts

Uniform allowance

Flexible schedules

Growth opportunities

Job summary

CityVet in Lehi, Utah, is seeking a Client Service Specialist to serve as the primary point of contact for all client interactions. This role is vital for creating a welcoming environment for clients and managing appointments efficiently.

The ideal candidate must have a high school diploma or GED, be computer proficient, and be at least 18 years old. CityVet offers various benefits including health insurance, generous pet-care discounts, and flexible schedules for full-time employees.

Qualifications

• At least 18 years of age at the time of hire.

Responsibilities

• Manage appointment check-ins and book new appointments.
• Greet and welcome all clients entering the clinic.
• Communicate and prioritize scheduled appointments.

Skills

Computer proficiency

Education

High school diploma or GED

Job description

Overview

Happy people. Healthy pets. At CityVet, we believe healthy pets start with happy people. Our vet‑led clinics are filled with smiling faces and compassionate pet people. Every employee plays a vital role in creating a positive vibe at our offices. Starting a career at CityVet means growing in a fun, people‑first environment where the future of our employees is as important as the future of our business.

All Pet Lovers Welcome

CityVet is looking for Client Service Specialists to join our team. We recruit and promote team members based on abilities and accomplishments and create a welcoming environment for all.

Make Pet Care Your Purpose

The Client Service Specialist serves as the clinic’s primary point of contact for all client interfaces, beginning with the first impression during any client experience, whether over the phone or face‑to‑face.

Essential Qualifications

• Computer proficiency
• High school diploma or GED
• At least 18 years of age at the time of hire

A Day in the Life

• Manage appointment check‑ins, book new appointments, and partner with the team on proper discharge information for grooming, clinic, walk‑ins, technician appointments, boarding, and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying clients of any appointment delays, caring for clients during their wait, and alerting staff of the client’s arrival.

Benefits

At CityVet, we focus on the well‑being of our staff. In addition to Health Insurance, Life Insurance, Disability Insurance, Paid Time Off, a Competitive 401(k) Program, Vision and Dental Insurance, and HSA options, our full‑time employees receive:

• Generous pet‑care discounts
• Uniform allowance
• Flexible schedules
• Growth opportunities