Receptionist - Client Service Specialist

CityVet Career Center; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Paid time off

401k program

Vision and dental insurance

HSA options

Generous Pet-care Discounts

Uniform Allowance

Flexible Schedules

Growth Opportunities

Job summary

CityVet Career Center in Austin is seeking a Client Service Specialist to serve as the first point of contact for clients, greeting them in person or by phone and handling check-ins and bookings.

You will prioritize appointments, educate clients on vaccines and wellness, and maintain smooth daily operations with a friendly, client-centric approach.

Qualifications

• Computer proficiency required.
• Excellent written and verbal communication.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Manage appointment check-ins, book new appointments and coordinate with team on discharge information for grooming, clinic, walk-ins, technician appointments, boarding and retail.
• Prioritize scheduled appointments and educate clients on wellness, vaccines, parasite control, and retail needs to ensure an efficient schedule.
• Greet and assist all clients entering the clinic, manage delays, and support staff during patient check-in.

Skills

Computer proficiency

Customer service mindset

Communication skills

Education

High school diploma or GED

Job description

Happy people. Healthy pets.

At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices. Starting a career at CityVet means growing in a fun, people-first environment where the future of our employees is just as important as the future of our business.

All pet lovers welcome

CityVet is looking for Client Service Specialists to join our team! At CityVet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote CityVet team members based on their abilities and accomplishments and create a welcoming environment for all.

Make pet care your purpose

The Client Service Specialist (CSS) serves as the clinics primary point of contact for all client interfaces beginning with the first impression during any client experience, whether that is on the phone or face-to-face. It is the job of the Client Service Specialist to ensure a pleasant client experience and to build relationships with clients that result in loyal brand ambassadors.

Essential qualifications:

• Computer proficiency
• High school diploma or GED
• At least 18 years of age at the time of hire

A day in the life:

• Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.

Purr-worthy people care

At CityVet, we put an added focus on the well-being of our staff members because caring for people and their pets is no easy task. CityVet prioritizes meeting the full range of physical and mental well-being needs of our people.

In addition to health insurance, life insurance, disability insurance, paid time off, a competitive 401k program, vision and dental insurance and HSA options, our full-time employees receive:

• Generous Pet-care Discounts
• Uniform Allowance
• Flexible Schedules
• Growth Opportunities