Receptionist Bilingual Spanish

The GEO Group Australia Pty Ltd.; Dover (DE); On-site; USD 36,000 - 48,000; Full time

Job summary

BI Incorporated is seeking an Office Assistant to provide administrative support for the Intensive Supervision Appearance Program (ISAP). You will greet participants, manage check-ins, answer calls, and maintain electronic records, playing a key role in smooth program operations.

The role requires a High School Diploma or GED and at least 2 years in a related role with strong communication and computer skills. Bilingual Spanish is required, and US residency is necessary.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years in a similar role with multicultural contacts preferred.
• US citizenship required.
• Residency in the US for the past 3 of 5 years (military/study abroad allowed).
• Bilingual Spanish is required.
• Proficient with MS Word, Excel, Outlook.
• Strong communication and interpersonal skills.
• Outstanding organizational skills and attention to detail.

Responsibilities

• Greet and communicate with ISAP participants, visitors, and staff.
• Check in ISAP participants for office visits.
• Answer phones and route calls appropriately.
• Enter and maintain participant records in the computer system.
• Maintain files and related documentation.
• Assist Program Manager with case coordination and clerical tasks.
• Coordinate transportation services for participants.
• Perform other duties as assigned.

Skills

Communication

Interpersonal skills

Organizational skills

Attention to detail

MS Word

MS Excel

MS Outlook

Data entry

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Outlook

Job description

Benefits Information

Benefits:

• Two (2) weeks of Vacation
• Fifty-six (56) Hours of sick time
• Fifteen (15) paid Holidays
• Medical, Dental, and Vision coverage
• Term and Whole life insurance (includes spouse and dependent)
• Accidental death and dismemberment insurance
• Short- and long-term disability
• Flexible spending account
• 401(k) retirement program
• Stock purchase program
• Tuition reimbursement - $3500 per year
• Employee Assistance Program (EAP)
• Legal program – Legal Club of America
• Direct deposit
• Theme Park and attraction discounts

The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Qualifications

Minimum Requirements

• High School Diploma or GED.
• At least two (2) years of work experience in a similar position, including experience working with multi-cultural contacts preferred.
• United States citizenship required.
• Must live in the United States three (3) of the last five (5) years (military and study abroad accepted).
• Bilingual Spanish required.
• Good computer skills.
• Effective communication skills with internal and external contacts.
• Good interpersonal skills. Ability to deal tactfully with the public.
• Sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
• Ability to deal with multi-cultural contacts with sensitivity.
• Good organizational skills.
• Attention to detail.
• Working knowledge of Microsoft Word, Excel and Outlook.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions: Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Some local travel may be required.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Ability to use hands and fingers to perform data entry.

Responsibilities

Summary

Provides administrative and clerical support for an Intensive Supervision Appearance Program (ISAP) office.

Primary Duties and Responsibilities

• Greets and communicates with ISAP program participants, community visitors, agency personnel and general visitors.
• Ensures that program participants are properly checked in for office visits.
• Answers the phones and directs calls appropriately.
• Maintains program participant case records on the computer system by performing data entry.
• Maintains files and other related documentation.
• Assists the Program Manager and Case Specialists with case coordination, communication with the contracting agency and routine clerical tasks.
• Coordinates transportation services for program participants.
• Performs other duties as assigned.