Receptionist, Bilingual

Mercy Health System Corporation; Rockford (IL); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability Insurance

FSA/HSA Options

Paid time off

Parental leave

Tuition reimbursement

Job summary

Mercyhealth is seeking a bilingual receptionist in Rockford, IL to support the healthcare office by answering calls, welcoming visitors, scheduling appointments, updating patient information, handling documents, and processing payments. The role uses Epic for scheduling and registrations, manages MyChart assistance, protects patient privacy, and helps keep daily operations organized.

A High School diploma is preferred and prior medical reception experience is welcome; bilingual English/Spanish

Qualifications

• Bilingual in English and Spanish required.
• Experience in medical reception preferred.
• High school diploma or equivalent preferred.
• Excellent interpersonal and written communication skills.
• Basic keyboard and medical terminology knowledge preferred.

Responsibilities

• Answers incoming telephone calls, welcomes on-site visitors, schedules appointments, updates patient information, handles documents, and processes payments.
• Performs Epic Scheduling and Registration tasks: check-in, load/update demographics, verify insurance, process co-pays, and balance cash drawer.
• Assists patients with MyChart, answers questions, and protects patient privacy according to policy.
• Supports daily office operations and maintains clean, organized reception and lobby areas.

Skills

Bilingual English Spanish

Education

High School diploma or equivalent

Tools

Epic

Job description

OVERVIEW Bilingual - English Spanish Required

The employee supports the healthcare office by answering calls, welcoming visitors, scheduling appointments, updating patient information, handling documents, and managing payments. They also use Epic to maintain accurate records, assist patients with MyChart, protect patient privacy, and help keep daily office operations organized.

SCHEDULE:

32-hours per week

SHIFT:

Days

ESSENTIAL DUTIES AND RESPONSIBILITIES

Clerical Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate. Retrieves messages from voice mail and forwards to appropriate personnel. Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate. Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. Monitors visitor access and issues passes when required. Receives, sorts, and routes mail, and maintains and routes publications. Orders, receives, and maintains office supplies. Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes. Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary. Performs other clerical duties as needed.

Epic Scheduling and Registration Schedules patient appointments Responsible for EMR Electronic Medical Records registration check-in processes in Epic. Loads, verifies and updates patient demographics. Scans, loads and verifies insurance coverage. Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning. Reviews all Alerts in Epic and refers patient to a PFC when necessary. Collects co-payments and other self-pay obligations when required and post in Epic when registering patient. Provides patient with an estimated self-pay obligation when appropriate. Performs cashiering functions online payment posting within Epic. Processes payments and deposits by adhering to the systems Cash Handling Policy. Completes daily closing report and balances their individual cash drawer at the end of each day. Performs petty cash count in and out daily and records appropriately. Assist patients with MyChart signup and activation. Replies to MyChart messages in a timely manner, closing messages when complete. Safeguards patient privacy and confidentiality per MHS policies. Preps Routes daily for upcoming appointments for frontline registration. Reviews daily work queues and corrects identified patient registration errors. Utilizes Epic waitlists based on provider preference. Reviews and updates no-shows and cancellations for the day

EDUCATION AND/OR EXPERIENCE

High School diploma or equivalent preferred Previous medical reception or reception experience preferred.

CERTIFICATION/LICENSURE

N/A

OTHER SKILLS AND ABILITIES

Understands and demonstrates Critical Moments of Service techniques and standards Ensures reception and lobby areas are well maintained and clean May be required to work flexible hours and overtime during peak hours. Preforms all other duties as assigned. May be responsible for working in alternate locations Basic knowledge of keyboard skills and medical terminology preferred. Good interpersonal and written communication skills. Basic knowledge of Epic preferred.

LEVEL OF SUPERVISION

Some independent judgment is required, but alternatives are limited by standard practices or procedures SUPERVISES N/A

PAY RANGE:

$16.89 - $25.33

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical
• Dental
• Vision
• Life & Disability Insurance
• FSA/HSA Options
• Generous, accruing paid time off
• Paid Parental and caregiver leave
• Career advancement and educational opportunities
• Tuition and certification reimbursement
• Certification Reimbursement
• Well-being Programs
• Employee Discounts
• On-Demand Pay
• Financial Education
• Annual recognition/awards events
• Partner appreciation days
• Family entertainment/attractions discount
• Community service/improvement opportunities

At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better.

As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including: #1 in the nation on AARP's Best Employers for Workers Over 50 One of Working Mother magazine's 100 Best Companies for Working Mothers A Top 50 Company and Top 10 Nonprofit for Executive Women

For over 135 years, Mercyhealth has provided high-quality health care to residents throughout northern Illinois and southern Wisconsin.

We have a passion for providing comprehensive health care close to home for area residents through our six hospitals and 85 primary and specialty care locations.

As an integrated health system, you can come to us for routine health care, like annual physicals, immunizations and preventive health screenings, as well as highly specialized care, such as neonatal intensive care, heart surgery, stroke care, neurosurgery, cancer treatment and much more.

The range of Mercyhealth's specialties and the skills of our doctors, nurses and clinical staff are truly extraordinary.