Receptionist

Ohio Living; Willoughby (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

Ohio Living in Willoughby, OH is seeking a Receptionist to support daily operations at a welcoming front desk. You will answer the multi-line phone, greet visitors, verify who is entering the building, and direct them to the appropriate staff.

Essential duties include mail handling, clerical support, scheduling chapel spaces, maintaining files, and assisting with administrative tasks such as typing and data entry. A high school diploma and six months of admin experience are required.

Qualifications

• High school diploma or equivalent.
• Six months experience in an administrative/clerical role.
• Experience with a multi-line telephone system.
• Ability to type at least 50 words per minute.
• Proficiency with Windows and Microsoft Office (Word, Excel, PowerPoint).
• Good reading, writing and spoken English.

Responsibilities

• Answers the multi-line telephone system and directs calls to proper departments and/or staff.
• Greets visitors at the main entrance, verifies identity, and maintains the sign-in log.
• Calmly handles emergencies with resident alarms or fire alarms.
• Maintains the resident directory and emergency contacts on a daily basis.
• Receives, sorts and distributes mail; updates the mail file for forwarding.
• Interfaces with the public, greeting visitors in a pleasant and professional manner.
• Listens and responds to the needs of residents and staff members.
• Assists with administrative duties: typing, filing, copying, etc.
• Completes Daily Huddle information and location-specific broadcasts as needed.
• Maintains files, schedules chapel rooms, and tracks ancillary office tasks.
• Sells lunch tickets and coordinates with Culinary/Nutritional Services when applicable.
• Inputs charges for beauty shop services and tracks related inventory or spaces as needed.
• Dispatches security services if required and handles other duties as assigned.

Skills

Admin experience

Multi-line phone

Typing 50 wpm

Office equipment

Windows/MS Office

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Schedule: Monday 4pm-8pm & Saturday and Sunday 2pm-8pm

Our intention is to haveemployees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness,contributing to efficiencies, streamliningprocesses, beingdependable,sparking creativity or something else,the demonstration ofHOW you do your job is just as important as WHAT you do in your job.

Alongsideour valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcareorthoseembracingthe next chapter of their lives.Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care.

The Receptionist provides reception desk and clerical support for an assigned location by answering the multi-line telephone system and greeting visitors in a pleasant and welcoming manner.

Essential Activities and Tasks

Operations Management - 50%

• Answers the multi-line telephone system and directs calls to proper departments and/or staff.

• Monitors main entrance, greets visitors, verifies who is entering the building, maintains the sign-in log for visitors, volunteers, and vendors, and then directs them to the appropriate staff member, department, office, or resident room.

• Calmly handles all emergencies with resident alert alarms, fire alarms, etc.

• Maintains and updates resident directory, emergency phone contacts, department extensions, key personnel, etc. on a daily basis.

• Receives, sorts, and distributes mail as directed. Updates resident mail card file/list for forwarding purposes.

Customer Relations and Service Delivery - 30%

• Interfaces directly with the public greeting and directing visitors in a pleasant and professional manner.

• Listens and responds to the needs of residents and staff members.

Administration and Reporting - 20%

• Assists with administrative duties as directed, including typing, filing, copying, etc.

• Completes the Daily Huddle information for the location.

• Completes the Channel 2 broadcast information, if applicable.

• Completes the gift shop inventory and cash flow, if applicable.

• Schedules the chapel and sets up the room as needed, if applicable.

• Maintains files of the business office, if applicable.

• Sells lunch tickets coordinating additional guests with the Culinary and Nutritional Services Department, if applicable.

• Inputs beauty shop charges, if applicable.

• Tracks garage space rental, if applicable.

• Dispatches security, if needed and applicable.

All other duties as assigned.

Qualifications

Education

• High school diploma or equivalent required.

Experience

• Six months experience in an administrative/clerical position required.

• Experience with a multi-line telephone system required.

• Must be able to type a minimum of 50 words per minute.

• Knowledge of office machines, equipment, and procedures required.

• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

Other Requirements

• Must be able to read, write, speak, and understand the English language.

Working Conditions and Special Requirements

• Sitting - Up to 8 hours/day

• Standing - Up to 2 hours/day

• Walking - Up to 2 hours/day

• Lifting, transferring, pushing or pulling residents/patients or equipment/supplies - Up to 25 pounds

• Work weekends, evenings, and holidays - Required as scheduled

• Subject to residents/patients with various disease processes - Occasional

• Risk Category for Exposure to Bloodborne Diseases - III