Receptionist

PDS Health

West Covina (CA)

On-site

USD 23,000 - 33,000

Full time

9 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition reimbursement

401K

Volunteer time

Job summary

West Covina Dental Group and Orthodontics seeks a welcoming receptionist to drive the patient experience and manage front office operations. You will greet patients, handle check-in, answer calls, and coordinate with back-office staff to ensure smooth visits and accurate records.

You will support PPE processes, schedule appointments, and maintain compliance with policies while upholding the PDS brand in daily practice.

Qualifications

High School Diploma or GED required.
Preference for coursework or on-the-job training in dentistry, insurance, or business.
Excellent interpersonal, oral and written communication skills.
Ability to handle patient records confidentially.
Knowledge of office practices and patient insurances.
Self-motivated and able to work independently or in a team.
Results-oriented with strong time management and goal-setting.
Understanding of financial aspects and practice metrics.

Responsibilities

Model company culture and standards following the We Believe Behavioral Framework.
Support PPE by encouraging patient visits and post-visit engagement.
Schedule appointments to maximize provider efficiency.
Greet patients and guests in reception area; manage in-person interactions.
Answer phones promptly and handle calls efficiently.
Complete front office tasks daily per checklist.
Post payments to patient accounts per company policies.
Act as Subject Matter Expert for the practice management system (registration, e-check in).
Notify back office of patient arrivals and share pertinent patient information.
Confirm patient appointments per policy or 2 days in advance.
Address patient messages from Contact Center promptly.
Participate in daily huddles and team meetings.
Understand business imperatives and impact on metrics.
Uphold PDS Brand in decisions and actions.
Educate patients on Mouth-Body Connection as needed.
Maintain professional appearance and demeanor; treat others respectfully.
Ensure compliance with company policies and regulatory bodies.
Perform other duties as assigned

Skills

Office practices

Technology applications

Patient insurances

Results oriented

Patient advocate

Process focused

Financial acumen

Influencer

Self-motivated

Time management

Interpersonal communication

Confidentiality

Organized

Education

High School Diploma or GED

Job description

Description

Now is the time to join West Covina Dental Group and Orthodontics. You will have opportunities to learn new skills from our team of experienced professionals.

Overview

The primary role of the Receptionist involves helping to get patients into the office, connecting with them on the phone or in person and greeting patients and guests in a professional, friendly and hospitable manner. The receptionist should demonstrate a warm and approachable disposition to each patient in every interaction either on the phone or in person consistently providing a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).

Responsibilities

Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
Schedule appointments that result in each healthcare provider having a smooth, productive day
Interact and communicate with patients and guests in the reception area during their wait time
Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
Ensure that all tasks on the front office checklist are completed daily
Post payments to patient accounts in accordance with Company policies
Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit
Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient's arrival and presenting any pertinent patient information to the back-office team
Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner
Active participant in daily morning huddles, monthly team meetings and any other meetings as required
Thorough understanding of business imperatives and how the role directly impacts metrics
Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection
Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
Other duties and responsibilities as assigned

Qualifications

High School Diploma or general education degree (GED)

Preferred

Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge/Skills/Abilities

Knowledge of office practices, technology applications and patient insurances
Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
Influencer (active listener/observer of behavior; creates a win/win need for change)
Self-motivated, reliable individual capable of working independently as well as part of a team
Ability to manage tasks and time effectively without compromising the quality of the work
Excellent interpersonal, oral and written communication skills
Ability to handle and maintain extreme confidentially with patient records
Organized, detail-oriented individual able to work in a fast-paced environment

Benefits