Receptionist

Universal Health Services; Washington (District of Columbia); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Challenging and rewarding work

Paid Time Off

Employee Assistance Program (EAP)

Medical, Dental, Vision plans

401(K) with company match

Job summary

The Psychiatric Institute of Washington (PIW) is seeking a professional, organized Receptionist to join our front desk team. As the first point of contact for patients, families, visitors, and staff, you will help create a welcoming, secure environment while ensuring efficient communication and daily operations.

You will greet and assist visitors, screen calls, manage check-in procedures, provide directions, perform data entry, and coordinate with clinical and administrative teams to support

Qualifications

• High school diploma or equivalent.
• CPR/BLS Certification through the American Heart Association (AHA).
• Strong verbal and written communication skills.
• Proficiency in basic computer applications and office equipment.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Demonstrated professionalism, customer service skills, and attention to detail.

Responsibilities

• Greet and assist patients, families, visitors, and staff in a courteous and professional manner.
• Answer, screen, and direct incoming telephone calls to the appropriate departments or personnel.
• Manage visitor check-in procedures while maintaining hospital security and confidentiality standards.
• Provide accurate information, directions, and assistance to individuals entering or contacting the facility.
• Perform routine administrative duties, including data entry, document management, and recordkeeping.
• Communicate effectively with clinical, administrative, and leadership teams to support daily operations.
• Maintain a clean, organized, and professional reception area.
• Follow hospital policies and procedures, including patient privacy, confidentiality, and safety requirements.

Skills

Customer service

Verbal & written communication

Multitasking

Professionalism

Attention to detail

Data entry

Education

High school diploma or equivalent

Tools

Basic computer applications

Office equipment

Job description

Responsibilities

Make a Meaningful Impact on Behavioral Healthcare.

We are seeking a professional, organized, and compassionate Receptionist to join our team at the Psychiatric Institute of Washington (PIW).

As a Receptionist, you will serve as the first point of contact for patients, families, visitors, and staff, helping create a welcoming and supportive environment while ensuring efficient communication and daily front desk operations.

What You Will Do

As our Receptionist, you will support daily front desk operations by providing exceptional customer service, managing communications, and assisting with administrative responsibilities. You will:

• Greet and assist patients, families, visitors, and staff in a courteous and professional manner.
• Answer, screen, and direct incoming telephone calls to the appropriate departments or personnel.
• Manage visitior check-in procedures while maintaining hospital security and confidentiality standards.
• Provide accurate information, directions, and assistance to individuals entering or contacting the facility.
• Perform routine administrative duties, including data entry, document management, and recordkeeping.
• Communicate effectively with clinical, administrative, and leadership teams to support daily operations.
• Maintain a clean, organized, and professional reception area.
• Follow hospital policies and procedures, including patient privacy, confidentiality, and safety requirements.

Qualifications

Required Qualifications

• High school diploma or equivalent.
• CPR/BLS Certification through the American Heart Association (AHA)
• Strong verbal and written communication skills.
• Proficiency in basic computer applications and office equipment.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Demonstrated professionalism, customer service skills, and attention to detail.

Preferred Qualifications

• Previous experience in a receptionist, front desk, or administrative support position.
• Experience working in a healthcare, hospital, or behavioral health setting.
• Familiarity with electronic recordkeeping, telephone systems, and general office procedures.

What Will Help You Succeed

Success in this role requires strong interpersona l communication, organizational skills, and the ability to remain calm and professional in sensitive situations. A compassionate approach, attention to detail, adaptability, and a commitment to confidentiality will help you create a positive experience for patients, families, and visitors while supporting the hospital's daily operations.

About The Psychiatric Institute of Washington

For nearly 50 years, The Psychiatric Institute of Washington (PIW) has provided behavioral healthcare to children, adolescents, and adults throughout the Washington, D.C. community. Our 130-bed facility offers inpatient, outpatient, and partial hospitalization programs designed to help patients find hope, stability, and a path toward a healthier future.

At PIW, our team brings together professionals from across clinical, administrative, operational, and support disciplines who share a commitment to compassionate, patient-centered care.

About Us | Mental Health | Psychiatric Institute of Washington

Why Choose PIW?

At PIW, every team member plays an important role in supporting our mission, providing compassionate behavioral healthcare. As a Receptionist, you will have the opportunity to make a meaningful difference through positive interactions, collaboration, and dependable administrative support.

Benefits & Rewards

We believe a rewarding career should support your life both inside and outside of work. As a part-time Receptionist, you may be eligible for a variety of benefits that support your health, well-being, and professional growth, including:

• Challenging and rewarding work environment
• Generous Paid Time Off
• Employee Assistance Program (EAP)
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• Additional insurance coverage (such as life insurance, disability insurance, and pet insurance)
• Pre-tax Metro SmartTrip Benefits
• 401(K) with company match and discounted stock plan
• Tuition Reimbursement and Student Loan Repayment Program
• SoFi Student Loan Refinancing Program
• Tuition savings to continue your nursing education with Chamberlain University
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

Additional Compensation & Position-Specific Rewards

• Shift differentials available for eligible shifts
• Weekend differential available based on schedule

Eligibility for benefits and programs may vary based on employment status, scheduled hours, position, location, and applicable plan requirements. Benefit information provided in this posting is a summary and is subject to the terms of the applicable plans and policies.

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation's largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500 corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.