Receptionist

Mission Pet Health; San Diego (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Discounted veterinary care for your**(

Online discount platform

Teladoc 24/7 doctor access

Job summary

Mission Pet Health in San Diego is seeking a friendly receptionist to join our compassionate veterinary team. You will be the first point of contact for clients, greets them warmly, and help coordinate appointments and payments while upholding our high standard of care.

You will work with veterinarians and staff to ensure smooth hospital operations, maintain accurate records, and educate clients on preventative care.

Qualifications

• A passion for providing excellent customer service and love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.

Responsibilities

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service

Communication

Organization

Team player

Veterinary software

Tools

Vet software

Job description

You are invited to join the passionate team at Southpaw Vet, recognized as a Top Rated San Diego Veterinarian. We are dedicated to leading the community in both veterinary medicine and customer service, providing the highest quality medical and surgical care to every patient. Our commitment to excellence is reflected in our outstanding 4.8-star Google rating, showcasing the trust the community places in our friendly and knowledgeable teammates. This is your opportunity to do your best work alongside professionals who share a deep commitment to animal welfare and client education. We believe that in order to provide the highest quality care, we must first invest in our teammates. We strive to be the best employer we can be, creating a supportive environment where you can grow and succeed professionally. You will work alongside committed professionals who value empowering and educating clients about pet health. We offer dedicated support and mentorship programs designed to help all teammates achieve their professional goals and advance their careers, whether you aspire to pursue specialization or move into a leadership role within the practice. Southpaw Vet is focused entirely on comprehensive small animal care, allowing us to specialize in providing complex diagnostics, treatments, and intensive care. We are committed to remaining at the forefront of veterinary medicine, delivering advanced medical and surgical services designed to improve patient outcomes. Our focus is on providing meticulous care, ensuring that every patient receives tailored treatment plans and thorough attention from our highly trained and committed medical team. Joining Southpaw Vet means relocating to San Diego, California, one of the nation’s most desired coastal cities. San Diego offers an exceptional quality of life, defined by its idyllic climate, stunning beaches, and rich cultural amenities. When you step away from the clinic, you will enjoy easy access to diverse neighborhoods, vast outdoor recreation opportunities, and a thriving community atmosphere. This highly sought-after location allows you to build a rewarding career while enjoying the unparalleled lifestyle California has to offer.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You’ll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow.

Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.