Receptionist

City of Maypearl; Red Oak (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Red Oak is seeking a Receptionist to handle front-desk duties, answer the main phone line, greet visitors, and relay messages. The role provides information and assistance about city services, documents, and procedures while upholding confidentiality and professionalism in all interactions.

The position requires a High School diploma or GED and at least one year of admin and customer service experience. Bilingual English/Spanish skills and municipal government experience are preferred.

Qualifications

• High School diploma or GED required.
• At least one year of administrative and customer service experience is required.
• Municipal government experience and bilingual English/Spanish skills preferred.

Responsibilities

• Answers the Red Oak Government Center main phone line and greets onsite visitors, directs callers to appropriate personnel, and records messages.
• Provides information and assistance about department services, procedures, and fees; distributes forms; responds to routine questions or complaints; researches problems and initiates resolution.
• Maintains confidentiality of city records and sensitive information encountered in daily duties.
• Supports mail and package handling and general office duties as needed.
• Ensures professional interactions with the public and other City staff and supports cross‑department communication.

Skills

Customer service

Administrative support

Bilingual English/Spanish

Education

High School diploma or GED

Job description

The Receptionist reports to and works under the general direction of the Deputy City Secretary. This position performs a range of internal and external customer service responsibilities, serves as an office liaison, facilitates communication between departments, specializes in customer interactions, and provides administrative support while maintaining professionalism, accuracy, and confidentiality.

Primary Duties & Responsibilities:

• Answers the Red Oak Government Center main phone line and greets onsite visitors; ascertains the nature of their business; directs callers and visitors to appropriate personnel; and records and relays messages.
• Serves as an informational resource to residents, business owners, employees, and the public; provides information and assistance regarding department and division services, activities, locations, procedures, timeframes, documentation, fees, or other issues; distributes forms and documentation as requested; responds to routine questions or complaints; researches problems and complaints; and initiates problem resolution.
• Provides front-desk support by monitoring visitor access, following established safety and emergency procedures, and responding appropriately to building closures or emergency situations.
• Maintains confidentiality of City records, resident information, personnel information, and other sensitive materials encountered in the course of assigned duties.
• Assists with public records, document routing, scanning, filing, and records retention support in accordance with City procedures.
• Supports the relationship between the City and the general public by demonstrating courteous and cooperative behavior when interacting with the public and City staff.
• Inventories and stocks break rooms with supplies; maintain the refrigerator and counter spaces are clean and tidy.
• Services as backup to Administrative Assistant for mail and package pickup and handling.
• Facilitates efficient workflow and effective communication across departments by keeping immediate supervisor informed about processes, events, and issues.
• Represents the City of Red Oak in a professional, appropriate manner at all times.
• Supports the departmental operations with regular and timely attendance.
• Supports other departments with their special event needs, as needed.
• Performs other related duties as assigned or required by supervisor.

EDUCATION & EXPERIENCE

• High School diploma or GED required.
• At least one year of administrative and customer service experience is required.
• Municipal government experience and bilingual English/Spanish skills preferred.

CERTIFICATIONS & LICENSES

• Valid Texas Class C Driver's License and clean driving record.