Receptionist

AIT Worldwide Logistics; Palatine (IL); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical

Health Savings Account

401(k)

Job summary

AIT Worldwide Logistics seeks a friendly and organized front desk receptionist to support the Chicago office. You will answer and route calls, greet visitors, log arrivals, and enforce security procedures with a professional, customer-first approach.

This role requires strong communication and organizational skills, the ability to multitask in a fast-paced environment, and flexibility to handle additional duties such as event support when needed.

Qualifications

• Customer service experience and the ability to handle multiple tasks.
• Strong communication skills in person and over the phone.
• Excellent organizational abilities and attention to details.
• Flexibility to adapt to shifting priorities.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Answer/refer reception calls; primary front desk coverage 8:00 am–5:00 pm CST.
• Greet and log visitors; enforce badge and sign-in procedures.
• Maintain secure lobby and comply with TSA visitor requirements.
• Support events and corporate functions as needed.
• Enter visitor names and assist with related duties.

Skills

Customer service

Communication

Organization

Adaptability

Attention to detail

Education

High School Degree or equivalent

Job description

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

Operates telephone switchboard to answer, screen, route calls to various departments at Corporate. Approximately 142 calls daily, 30% rollover rate to back-up department. Greet and answer inquiries for general public, customers and visitors; announce and log visitors with simple badge and book sign-in process. Check all IDs as regulated by compliance for all visitors.

Responsibilities

• Answer/refer reception calls supporting the Chicago office. Primary front desk coverage, Monday-Friday, 8:00 am - 5:00 pm, CST.
• Operates with a full understanding of front desk standard operating procedures
• Welcome, register and control visitors until internal co-workers for visitor arrives for visitor. Confirms closing out the visitor departure time and collects badge.
• Maintain secure lobby; Follow and instruct TSA regulations. Visitor badge instructions. Monitor login process and delivery notification updates.
• Assist with special events, corporate functions and/or cause marketing. Such as stuffing paperwork or event invitations and building swag bags. At max, these smaller items are approximately 3- 4 times per year.
• Enters names into welcome sign when Chicago sales rep is requesting visitor name to appear.
• Other duties and responsibilities will be assigned as business demands deem necessary.
• The wage range for this position is $20.80-$29.40 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Qualifications

• A team player who works well with others – being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Other Skills We Hope to See:

• High School Degree or equivalent
• 0-3 years' Customer Service
• Must have strong organizational skills and attention to detail.
• Flexibility to adapt to shifting priorities.
• Basic knowledge working with the Microsoft Office Suite
• Strong interpersonal and communication skills
• Ability to work in a fast pace high volume environment

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail - on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.