Receptionist

GKN Aerospace; Muncie (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

GKN Aerospace in Muncie, IN seeks a Receptionist to be the first point of contact for visitors, customers, and suppliers, with day-to-day onsite administrative support. The role emphasizes professional communication, security responsibilities, and collaboration with HR and facilities teams.

The position requires 3+ years in reception/office roles, strong MS Office skills, and a focus on confidentiality and accuracy.

Qualifications

• High school diploma or equivalent.
• 3+ years of reception/office administration experience.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
• Ability to maintain confidentiality with employees, customers, suppliers and visitors.
• Strong attention to detail and accuracy in recordkeeping.

Responsibilities

• Greet and direct visitors, vendors, customers and employees in a professional manner.
• Manage visitor access and site security with the iLobby system.
• Answer, screen, and route incoming phone calls, emails and inquiries.
• Receive raw materials using supplier packing lists and enter parts into LN system to create routers.
• Maintain breakrooms and common areas with stocked supplies.
• Coordinate relationships with office vendors and service providers.
• Plan and coordinate employee recognition and workplace celebrations.
• Provide administrative support to Human Resources as needed.
• Assist Site Manager with additional duties and backup support.

Skills

Customer service

Office administration

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Fantastic challenges. Amazing opportunities.

GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we're inspired by the opportunities to innovate and break boundaries. We're proud to play a part in protecting the world's democracies. And we're committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 16,000 employees across 32 manufacturing sites in 12 countries we serve over 90% of the world's aircraft and engine manufacturers and achieved sales of £3.6bn in 2025. There are no limits to where you can take your career.

Job Summary

The Receptionist serves as the first point of contact for visitors, customers, and suppliers while providing general administrative support as needed for the smooth day-to-day office operations of our Muncie, IN facility. This position will be based fully onsite.

Job Responsibilities

• Serve as the primary receptionist by greeting and directing visitors, vendors, customers, and employees in a professional and courteous manner.
• Manage visitor access and site security through the iLobby visitor management system.
• Answer, screen, and route incoming phone calls, emails, and other inquiries.
• Receive raw materials using supplier packing lists, assign serial numbers, and enter parts into the LN system to create routers.
• Maintain breakrooms and common office areas, ensuring supplies are stocked and organized.
• Serve as the primary point of contact for facility and service vendors, including office cleaning services, Cintas uniform rentals and supplies, landscaping, water services, and vending providers.
• Plan and coordinate employee recognition and workplace celebration activities.
• Provide administrative support to Human Resources as needed.
• Perform additional duties and provide backup support to various functions as assigned by the Site Manager.

Job Qualifications

Required:

• High school diploma or equivalent
• 3+ years of previous experience in reception, office administration, customer service, or plant administration
• Proficiency in Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.
• Ability to maintain confidentiality and work effectively with employees, customers, suppliers and visitors.
• Strong attention to detail and accuracy in recordkeeping and data entry
• Must be a US Person (Citizen or Green Card Holder) or have the ability to obtain the necessary Government licensing to work with controlled technology and products

Preferred:

• Experience working in a manufacturing environment
• Experience with ERP systems (SAP, LN,)
• Experience with and inventory or receiving processes

Physical:

• Standing and walking at least 7hrs/day
• Ability to carry and lift weight up to 25lbs
• Bending, squatting, reaching, pushing, and pulling required (At least 2hrs/day)
• Use of hands for fine dexterity, light and strong grasping (At least 7hrs/day)

We'll offer you fantastic challenges and amazing opportunities. This is your chance to be part of an organisation that has proven itself to be at the cutting edge of our industry; and is committed to pushing the boundaries even further. And with some of the best training on offer in the industry, who knows how far you can go?

A Great Place to work needs a Great Way of Working

Everyone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles we've created a culture where everyone feels welcome to contribute. It's a culture that won us 'The Best Workplace Culture Award'. By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work.

We're also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know.

We are the place where human dreams, plus human endeavour, shape the future of aerospace innovation and technology.