Receptionist

Excelsia Injury Care; Middle River (MD); On-site; USD 32,000 - 46,000; Full time

Job summary

Excelsia Injury Care, founded to restore quality of life for individuals injured in motor vehicle or work-related accidents, seeks an administrative professional to join our front desk operations. You will greet visitors, route calls, and support facility needs within a large, patient-focused network.

In this role, you will manage mail, coordinate referrals, assist with department tasks, and help with office logistics such as supplies and meal coordination.

Qualifications

• High school diploma or GED required.
• Ability to utilize multi-line phones and carry out basic computer tasks.
• Excellent communication and customer service skills.
• Strong organization and time-management abilities.

Responsibilities

• Answer telephones and field calls to appropriate department / person.
• Greet and assist visitors, manage front door access, and support facility needs.
• Sort and distribute large volume of mail, including checks and EOBs.
• Assist other departments with administrative duties as needed.
• Ordering office supplies and managing service and supplies.
• Printing medical records for paper billing.
• Coordinating lunch orders for meetings.
• Assisting with external referrals.
• Perform other duties and assignments as directed and/or necessary.

Skills

Verbal & written communication

Customer service

Organization & detail

Time management

Education

High school diploma or GED

Job description

About Us

Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide.

About Us

Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide.
At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome-oriented care coordination to make the recovery process easier. With Excelsia, patients are never far from the care they need—with the compassion they deserve.
Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Job Duties

• Answer telephones and field calls to appropriate department / person.
• Greet and assist visitors, manage front door access, and support facility needs.
• Sort and distribute large volume of mail, including checks and EOBs
• Assist other departments with administrative duties as needed
• Ordering office supplies and managing Aramark service and supplies
• Printing medical records for paper billing.
• Coordinating lunch orders for meetings
• Assisting with external referrals.
• Perform other duties and assignments as directed and/or necessary

Minimum Requirements

• High school diploma or GED equivalent
• Ability to utilize multi-line phones and carry out basic computer tasks.

Additional Skills/Competencies

• Strong verbal and written communication
• Strong customer service skills.
• Organizational skills and attention to detail.
• Ability to manage time effectively by setting priorities

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.