Receptionist

Traverse Mountain Pet Care; Lehi (UT); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k retirement options

Teladoc access

Pet care discount

Job summary

Mission Pet Health is seeking a receptionist to join our network of veterinary hospitals. You will manage a multi-line phone system, greet clients with a positive attitude, and help coordinate care with accurate records and scheduling.

We emphasize compassionate care and timely service for every patient. You will work in a supportive environment with opportunities for professional development, including AVMA-accredited technician education and nationwide collaboration.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, handle transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: be a calming presence for clients and pets.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Vet software experience

Flexible schedule

Tools

Vet software

Job description

Welcome to Traverse Mountain Pet Care in Lehi, Utah. Our mission is centered on delivering outstanding medical care, and the trust we have built within the community is evident in our excellent 4.8-star Google rating. We are looking for dedicated professionals who share our commitment to high-quality patient outcomes and collaborative success. If you are seeking a place where you can truly grow your veterinary career, this opportunity is waiting for you. Joining our hospital means becoming part of a supportive network that puts professional development first. We believe that every member of our team deserves the tools to do your best work. Our culture emphasizes continuous education, ensuring that all teammates—from veterinary assistants to technicians and doctors—have formalized programs to achieve their career goals, whether that means becoming a credentialed technician, moving into leadership, or expanding your clinical skillset. We support a positive environment where you feel empowered to succeed every day alongside dedicated coworkers. The quality of medicine at Traverse Mountain Pet Care is paramount, backed by the resources of a larger network designed to support advanced care. Our doctors benefit from immediate access to internal specialty consultations, ensuring that complex cases receive expert guidance without delay. We prioritize investments in technology and ongoing training to maintain superior standards of practice, allowing you to focus completely on providing the best possible diagnostics and treatment plans for our patients. Lehi, Utah, provides an ideal backdrop for both professional and personal fulfillment. Located conveniently between Salt Lake City and Provo, Lehi is recognized as the heart of Silicon Slopes, blending innovative technology with stunning natural scenery. Living here means having easy access to world-class outdoor recreation, including skiing, hiking, and mountain biking opportunities right outside your door. You will join a rapidly growing, vibrant community that offers a superb quality of life, excellent amenities, and year-round activities for every interest.

Location Address

TBD

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You\'ll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You\'ll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You\'ll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You\'ll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
• The pay range for this position is $17-$18 per hour based on experience.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America\'s Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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