Receptionist

Atria Senior Living; Las Vegas, Northern (NV, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Atria Senior Living is seeking a friendly, organized receptionist to manage front desk duties at our community. You will greet visitors, answer calls, forward inquiries, and help coordinate reservations and calendars.

The role requires clear communication, reliability, and the ability to multitask in a fast-paced environment, ensuring a welcoming experience for residents and families. Responsibilities include handling mail, maintaining supplies, supporting staff with clerical tasks, and

Qualifications

• High school diploma or GED required.
• First Aid and CPR certification preferred where required.
• Must successfully complete all Atria specified training programs.
• Able to read and comprehend simple instructions, short correspondence, and memos.
• Able to write simple correspondence and present information clearly.
• Able to operate telephone, emergency call system, and office equipment.
• Able to work varied schedules and shifts as needed.

Responsibilities

• Answers incoming telephone calls in a cheerful, marketing oriented way and directs calls to appropriate personnel.
• Retrieves and forwards voice mail messages and delivers messages when needed.
• Welcomes on-site visitors and provides directions and information.
• Coordinates guestroom reservations and maintains appointment calendars.
• Receives, sorts, routes mail, and distributes communications.
• Maintains office supplies and basic equipment like faxes and copiers.
• Collects rent/meal payments and assists with billing information as needed.
• May drive the company vehicle for community-related trips when required.
• Performs other clerical duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Scheduling flexibility

Reading/writing simple memos

Telephone etiquette

Office equipment operation

Education

High School Diploma or GED

First Aid and CPR certification

Completion of Atria training programs

Tools

Telephone

Fax/Copy machines

Monitors/voicemail system

Job description

Responsibilities

• Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Coordinates guestroom reservations.
• Maintains current list of residents who are hospitalized.
• Updates appointment calendars, including transportation and beauty calendars, as directed.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Distributes written communication, accepts and signs for deliveries (mail, prescriptions, etc.).
• Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Orders, receives, and maintains office supplies.
• Collects rent checks from residents and family members and provides needed information to bookkeeping for billing.
• Collects money for store purchases and meal tickets, etc.
• May drive company vehicle from community to social and other various destinations (only if required by community).
• May perform other duties as assigned.

Qualifications

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Must successfully complete all Atria specified training programs.
• Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.
• Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.