Receptionist

Ferrara Fire Apparatus; Holden (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ferrara Fire Apparatus in Holden, LA is seeking a friendly Receptionist to be the first point of contact and provide essential front-desk support.

You will greet guests, answer and direct calls, manage mail and deliveries, and help with basic clerical tasks to keep the office running smoothly. A high school diploma, good communication, and proficiency with Microsoft Office are required; professional appearance and proactive service are valued.

Qualifications

• High school diploma required.
• Experience as receptionist/switchboard preferred.
• Excellent communications skills and customer service mindset.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Determines visitor needs and notifies appropriate parties, may direct visitors to the appropriate person and office.
• Answers incoming phone calls promptly and courteously; screens calls to determine appropriate person to direct caller to; screens HR calls to inform HR of caller.
• Takes complete and accurate messages and distributes them promptly.
• Places phone system on night ring mode; checks for messages and distributes them each morning.
• Provide basic information in-person and via phone/email.
• Receive incoming mail, envelopes, and courier deliveries; sort and distribute mail.
• Ensure reception area is tidy and well-stocked with stationery and materials.
• Order front office supplies and maintain inventory.
• Coordinate substitutes during absences and keep reception monitored.
• Update the customer welcome screen daily.
• Perform other clerical duties such as filing, photocopying, transcribing and faxing.

Skills

Communication

Customer service

Microsoft Office

Professionalism

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Ferrara/KME are premiere manufacturers of fire trucks and emergency response vehicles offering a full line of pumpers, aerials, industrial, wildland, and rescue apparatus. Working hands-on with both municipal and industrial fire departments, the Ferrara/KME team thrives on diagnosing departments' current apparatus limitations and response needs to custom design the perfect fire apparatus solution that will stand the test of time.

Ferrara/KME is part of Terex Corporation, a global designer and manufacturer of specialized vehicles and equipment, including fire and emergency vehicles, waste and recycling equipment, RV's, and machinery supporting construction, utilities, and infrastructure. With operations across the U.S. and globally, we are committed to safety, innovation, and quality while building products our customers depend on every day.

Job summary:

The Receptionist will be the first point of contact for Ferrara Fire Apparatus. This position will offer administrative support across the organization. The Receptionist is responsible for greeting, welcoming, and directing guests. This position will also coordinate front-desk activities including answering phone calls, directing phone calls, and distributing incoming and outgoing mail/express envelops.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office in a friendly and professional manner.
• Determines visitor needs and notifies appropriate parties, may direct visitors to the appropriate person and office
• Answers incoming phone calls promptly and courteously. Screens calls to determine appropriate person to direct caller to. Fully screens incoming HR calls to inform HR of who the caller is.
• Takes complete and accurate messages when an individual is unavailable and distributes messages in a timely manner.
• Places phone system on "night ring" mode at the end of the day. Checks for messages and distributes appropriately each morning.
• Provide basic and accurate information in-person and via phone/email
• Receive incoming mail, express envelops, and courier deliveries. Sorts and distributes employee mail by placing in mailbox. Express envelops and courier deliveries are distributed directly to the recipient in a timely manner.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Order front office supplies and keep inventory of stock
• Ensures that reception area is monitored at all times and coordinates with other employees to ensure substitute during absences.
• Updates the customer welcome screen on a daily basis.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing as needed.

Requirements

• High school diploma required.
• Experience as a receptionist/switchboard operator preferred
• Excellent communications skills and customer service mindset.
• Ability to be resourceful and proactive when issues arise
• Excellent organizational, multi-tasking, and time management skills
• Proficiency in Microsoft Office Suite
• Professional attitude and appearance
• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds. Vision abilities required by this job include close, distance, color vision and ability to adjust focus.

Terex Corporation is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. Terex Corporation also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.