Receptionist

Delavan Holdings; Frankfort (IL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Company H아

Job summary

Kunes Automotive and RV Group is hiring a Receptionist / Customer Service Representative (Guest Services Coordinator) for the Frankfort RV location. You will greet customers, handle a multi‑line phone system, schedule service appointments, and support sales, service, and parts with accurate clerical work.

No dealership experience is required as training will be provided. This role offers growth within a fast‑paced, customer‑focused environment across a large Midwest dealer network.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Multi-line phone system experience.
• Basic computer proficiency (Microsoft Office; CRM software and dealership management systems a bonus).
• Customer service orientation and professional demeanor.

Responsibilities

• Greet customers and visitors, direct them to the appropriate staff, and maintain visitor sign-in logs.
• Answer and route incoming multi-line phone calls across departments.
• Handle basic customer inquiries about inventory, hours, and services, and keep showroom/waiting areas presentable.
• Schedule and confirm service appointments and assist with CRM data entry.
• Register warranty paperwork for newly sold vehicles (primary owner; BDC as backup).
• Process incoming mail, packages, and deliveries, and enter new vehicle units into inventory.
• Support sales and finance teams with paperwork, filing, and other administrative tasks.

Skills

Communication skills

Phone system

CRM software

Customer service

Organization

Prior receptionist experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Dealership management systems

Job description

Receptionist / Customer Service Representative (Guest Services Coordinator) - Frankfort RV

Why Kunes Automotive and RV Group?

At Kunes Automotive and RV Group, we believe great people build great dealerships. We're committed to servant-minded leadership, investing in our team members, and creating opportunities for long-term career growth.

Description:

Receptionist / Customer Service Representative (Guest Services Coordinator) - Frankfort RV

Why Kunes Automotive and RV Group?

At Kunes Automotive and RV Group, we believe great people build great dealerships. We're committed to servant-minded leadership, investing in our team members, and creating opportunities for long-term career growth.

As one of the fastest-growing automotive and RV dealer groups in the Midwest with more than 40 locations, we provide the training, support, and resources to help you succeed — whether you're an experienced professional or coming from another hands-on, customer-focused career.

Why Team Members Choose Kunes

• Paid Training and Ongoing Professional Development
• Career Growth Opportunities Across 40+ Dealerships
• Comprehensive Benefits Package
• Supportive Leadership and Team Environment
• Opportunity to Make a Difference in the Communities We Serve

About The Role

Kunes Automotive and RV Group is hiring a Receptionist / Customer Service Representative (Guest Services Coordinator) to serve as the first point of contact for our dealership. In this front desk role, you'll greet live customers, answer a multi-line phone system, schedule service appointments, register warranties on newly sold vehicles, and support our sales, service, and parts departments with accurate administrative and clerical work — plus whatever else comes up on a given day. This is a great opportunity for someone organized, friendly, and detail-oriented who enjoys a fast-paced customer service environment.

No dealership experience required — we will train the right candidate.

Receptionist Responsibilities

Front Desk & Customer Service

• Greet customers and visitors, direct them to the appropriate sales, service, or parts staff, and maintain visitor sign-in logs
• Answer and route incoming multi-line phone calls across departments
• Handle basic customer inquiries about inventory, hours, and services, and keep the showroom and waiting areas presentable

Scheduling & Administrative Support

• Schedule and confirm service appointments and assist with CRM data entry
• Register warranty paperwork for newly sold vehicles (primary owner of this task, with BDC as backup)
• Process incoming mail, packages, and deliveries, and enter new vehicle units into inventory
• Support sales and finance teams with paperwork, filing, and other administrative tasks

General Support

• Coordinate with sales, service, parts, and finance departments to relay messages and requests
• Handle petty cash, deposits, or office supply ordering where applicable
• Take on additional tasks and projects as assigned

Requirements

Receptionist Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills
• Multi-line phone system experience
• Basic computer proficiency (Microsoft Office; CRM software and dealership management systems a bonus)
• Customer service orientation and professional demeanor
• Ability to multitask in a fast-paced, high-traffic environment
• Organizational skills and attention to detail
• Prior receptionist, retail, or customer service experience preferred
• Familiarity with automotive or RV terminology a plus, but not required
• Basic math skills for cash handling in some roles

Benefits

Eligible team members may receive:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off
• Life Insurance
• Employee Assistance Program
• Daily Pay Options
• Employee Discounts on Vehicles, Parts, and Service
• Ongoing Training and Professional Development
• Career Advancement Opportunities Throughout Kunes Automotive and RV Group

Join the Kunes Team

If you're looking for a career with professional growth and a company that invests in its people, we'd love to meet you.

Kunes Automotive and RV Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.