Receptionist

Life Care Centers of America; Crawfordsville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Life Care Centers of America is seeking a Receptionist to provide clerical support and greet visitors in person and by phone, adhering to all laws and Life Care standards. You will operate the facility phone system, uphold patient rights, confidentiality, and participate in a collaborative healthcare team.

The role requires a high school diploma or equivalent, secretarial training or clerical experience, and proficiency with Word, Excel, and email.

Qualifications

• High school diploma or equivalent required; secretarial program preferred.
• Six months clerical experience acceptable in lieu of formal training.
• Proficient with Word, Excel and email communications.

Responsibilities

• Serve as the first point of contact for guests and visitors in person and by phone.
• Operate the facility phone and paging system.
• Demonstrate excellent customer service and a professional attitude toward patients.
• Assist in the evacuation of patients.
• Maintain dependable, regular attendance.
• Use reasoning skills and good judgment.
• Communicate and function on an interdisciplinary team.
• Read, write, speak and understand English.

Skills

Independent decision making

Interdisciplinary teamwork

Customer service

Read/write/speak English

Education

High school diploma or equivalent

Secretarial program completion

Clerical experience (6+ months)

Tools

Microsoft Word

Microsoft Excel

Email software

Job description

Position Summary

The Receptionist efficiently performs clerical support and serves as the facility’s first greeter for all visitors in person as well as via phone in accordance with all applicable laws, regulations, and Life Care standards.

Education, Experience, And Licensure Requirements

• High school graduate or equivalent
• Successfully completed a secretarial science program from accredited college or university OR have a minimum of six (6) months experience in a clerical role

Specific Job Requirements

• Proficient in Microsoft Word, Excel, and e mail
• Make independent decisions when circumstances warrant such action
• Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
• Implement and interpret the programs, goals, objectives, policies, and procedures of the department
• Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
• Maintains professional working relationships with all associates, vendors, etc.
• Maintains confidentiality of all proprietary and/or confidential information
• Understand and follow company policies including harassment and compliance procedures
• Displays integrity and professionalism by adhering to Life Care’s Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training

Essential Functions

• Service as the first point of contact for guests and visitors in person as well as via phone in a friendly and professional manner
• Effectively operate the facility phone and paging system
• Exhibit excellent customer service and a positive attitude towards patients
• Assist in the evacuation of patients
• Demonstrate dependable, regular attendance
• Concentrate and use reasoning skills and good judgment
• Communicate and function productively on an interdisciplinary team
• Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
• Read, write, speak, and understand the English language

An Equal Opportunity Employer