Receptionist

Forward Air Corp.; Coppell (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off (PTO)

Employee assistance

Job summary

Forward Air Corp. is seeking an on-site Receptionist in Coppell, TX to create a welcoming first impression for visitors and employees. You will manage front desk operations, support daily administrative tasks, and coordinate communications, mail, and meetings.

The role requires strong communication, organization, and customer service skills. You will work in a fast-paced, professional office environment with opportunities to assist onboarding and liaise with vendors.

Qualifications

• High school diploma, GED, or equivalent required; Undergraduate degree preferred.
• Experience as receptionist or admin assistant in a professional office is preferred.
• Strong verbal and written communication abilities with all levels of staff.
• Ability to manage multiple tasks and meet deadlines with minimal supervision.
• Excellent organizational skills and attention to detail.
• Customer service orientation with a friendly, professional demeanor.
• Ability to exercise sound judgment and protect confidential information.
• Proficiency with Windows PCs and MS Office 365; familiarity with web conferencing tools.

Responsibilities

• Greet visitors, customers, candidates, vendors, and employees in a courteous, professional manner.
• Receive, sort, distribute, and track mail and deliveries; prepare outgoing shipments.
• Maintain reception area, conference rooms, and common spaces for a welcoming environment.
• Coordinate visitor check-in and adhere to security protocols.
• Provide admin support: data entry, document prep, filing, and digital filing.
• Monitor and maintain office supplies, equipment, and inventory.
• Schedule internal meetings and coordinate logistics for rooms and events.
• Assist with onboarding activities for new employees.
• Liaise with vendors and building management to resolve issues promptly.
• Maintain accurate records and documentation; support special projects as needed.

Skills

Verbal & written communication

Multitasking

Organizational skills

Customer service

Professionalism & discretion

Judgment & problem solving

Office software proficiency

Education

High school diploma / GED

Undergraduate degree preferred

Tools

Windows PCs

Microsoft 365 (Outlook, Word, Excel, PowerPoint)

Web conferencing (Teams, Zoom, Webex)

Job description

• Locations 3200 OLYMPUS BOULEVARD, Dallas, TX, 75019, US
• Job Category Corporate: Individual Contributors
• Job Category Administrative and Facilities Support
• Job Function Administrative Support

Job Description

The Receptionist serves as the first point of contact for visitors and employees alike, creating a welcoming and professional experience that reflects the organization's culture. They are responsible for managing front desk operations while providing a broad range of administrative and office support services to ensure efficient daily operations. Success in this role requires excellent communication skills, sound judgment, professionalism, and a strong commitment to customer service. This individual will maintain a positive office atmosphere, support internal teams, and contribute to the overall effectiveness of administrative processes.

Responsibilities

• Greet, welcome, and assist visitors, customers, candidates, vendors, and employees in a courteous, professional, and service-oriented manner.

Manage incoming correspondence, direct inquiries appropriately, and relay accurate messages in a timely fashion

• Receive, sort, distribute, and track incoming mail, packages, and deliveries; prepare outgoing correspondence and shipments as required.
• Maintain the reception area, conference rooms, and common office spaces to ensure a clean, organized, and welcoming environment.
• Coordinate visitor check-in procedures and ensure adherence to office security and visitor management protocols.
• Provide administrative support including data entry, document preparation, filing, record maintenance, copying, scanning, and electronic document management.
• Monitor, order, and maintain office supplies, equipment, and inventory to ensure uninterrupted office operations.
• Schedule and coordinate internal meetings, conference rooms, and office functions, and general office operations, including preparing meeting materials and arranging logistics.
• Assist with onboarding activities for new employees, including preparing workspaces, coordinating materials, and supporting administrative tasks.
• Serve as a liaison with vendors, building management, and service providers to facilitate timely issue resolution and effective service delivery.
• Maintain accurate records and administrative documentation while ensuring information is organized and readily accessible.
• Support special projects and cross-functional initiatives as assigned by leadership or department stakeholders.
• Effectively manage competing responsibilities and adapt to changing business needs in a dynamic, fast paced office environment.
• Demonstrate professionalism, discretion, and strong customer service skills in all interactions.
• Maintain a clean, organized, and welcoming reception area.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High school diploma, GED, or equivalent required; Undergraduate degree from an accredited college or university preferred.
• Experience: Prior experience as a receptionist, administrative assistant, or office support role, preferably in a professional office environment preferred.
• Strong verbal and written communication skills with the ability to interact effectively with individuals at all levels of the organization.
• Demonstrated ability to manage multiple tasks, prioritize responsibilities, and meet deadlines with minimal supervision.
• Excellent organizational skills, attention to detail, and commitment to accuracy.
• Strong customer service orientation with a friendly, professional, and approachable demeanor.
• Ability to exercise sound judgment, problem-solving skills, and professionalism when handling inquiries and resolving issues.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.

#LI-Onsite #LI-RA1

WHAT WE OFFER

• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
• Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
• Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
• Culture: A collaborative, transformation-driven, solutions-first environment full of \"can do\" attitude and \"will do\" work ethic.

ADDITIONAL INFORMATION

• Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party.
• Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc.
• Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
• Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards.