Receptionist

Mission Pet Health; Concord (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Discounted veterinary care for your 
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Online discount platform

Teladoc 24/7 access

Job summary

Foster Animal Hospital in Concord, NC is seeking an energetic receptionist to join our AAHA-accredited practice. You will manage a multi-line phone system, greet clients, maintain records, schedule appointments, and handle financial transactions to keep the hospital running smoothly.

You will educate clients on preventive care, guide families through our services, and contribute to a compassionate, patient‑centered experience for every animal and owner that walks through our doors.

Qualifications

• Customer service-focused attitude and compassion for animals.
• Strong communication and interpersonal skills under pressure.
• Excellent organizational and multitasking abilities in a fast-paced setting.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients with a positive attitude.
• Coordinate care by maintaining accurate medical records, scheduling appointments, and handling payments.
• Educate clients on preventive care and hospital services to support pet wellness.
• Show empathy and professionalism, treating every pet like your own.

Skills

Customer service

Communication

Organization

Teamwork

Veterinary software

Tools

Veterinary software

Job description

At Foster Animal Hospital in Concord, NC, you join a practice committed to the highest standards of care, a tradition we have proudly maintained since 1958. We are dedicated partners in pet healthcare, focused on providing the best veterinary medicine in the Cabarrus County community. This commitment is evidenced by our prestigious American Animal Hospital Association (AAHA) accreditation, meaning we meet or exceed stringent standards in areas like surgery, patient care, and emergency services. The local community recognizes our dedication, giving us an excellent Google rating of 4.9 stars. If you are seeking a supportive environment where quality medicine is the benchmark, this is the place for you to do your best work. Joining the Foster Animal Hospital team means becoming part of a close-knit group of dedicated professionals. We believe that every individual contributes directly to the success of our patients and the practice. Our leadership focuses on fostering a positive environment where every teammate feels supported, ensuring you have the resources, equipment, and collaborative partnership needed to succeed. We emphasize continuous learning and compassionate interaction, cultivating a welcoming atmosphere where you can grow your career alongside supportive teammates who share a passion for patient welfare. We offer comprehensive services for small animals, covering everything from wellness and prevention to advanced surgical procedures and urgent care. The scope of our medical practice is broad, including specialized disciplines like acupuncture and Canine Rehabilitation. As an AAHA-accredited hospital, you will be working within a facility that regularly meets high standards for diagnostic imaging, anesthesiology protocols, and overall surgical excellence. You will have access to the necessary tools and processes to practice truly high-quality, evidence-based medicine every single day. Foster Animal Hospital is located in Concord, North Carolina, a welcoming city within the greater Cabarrus County area. This location offers the perfect balance, combining the benefits of a strong community identity with access to the opportunities of a growing region. We have been a trusted fixture here since 1958, giving you the chance to become deeply integrated into a community that already respects and relies on veterinary excellence.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.