RECEPTIONIST

Cooper Norcross Health; Cape May Court House (NJ); In loco; USD 38.000 - 52.000; Tempo pieno

Descrizione del lavoro

Cooper Norcross Health in Camden, NJ is seeking a healthcare insurance eligibility and billing coordinator to support the scheduling team and ensure accurate insurance processing. You will verify coverage, explain financial responsibilities to patients, and coordinate with care teams to arrange appointments and documentation.

The ideal candidate has at least 3 years of medical office experience, strong knowledge of medical terminology and EMR systems, and proficient Word/Excel skills.

Competenze

• Knowledge of medical insurance terminology.
• Verifying insurance eligibility.
• Explains financial requirements to patients including authorization process and deductibles.
• Accurately processes requests and documents information in a time-sensitive environment.
• Professional communication with patients and staff, even in stressful situations.

Mansioni

• Verifying insurance eligibility and ensuring requirements are met prior to service delivery.
• Explain financial requirements to patients including authorization and deductibles.
• Accurately process all requests and document information in a time-sensitive environment.
• Assist scheduling and coordinate appointments for care.
• Provide exceptional customer service to patients and physicians.
• Answer calls and assist callers and patients professionally.

Conoscenze

Medical insurance terminology

Scheduling

Office procedures

Customer service

EMR

Word/Excel

Formazione

High School Diploma or equivalent

Strumenti

EMR

Scheduling software

Descrizione del lavoro

About us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

• Knowledge of medical insurance terminology, computer skills for scheduling and familiarity of general officeprocedures and equipment, arranging appointments for care, providing exceptional customer service
• Verifying insurance eligibility and ensuring that insurance requirements are met prior to delivery of service
• Explains financial requirements to the patients or responsible parties including authorization process and deductibles
• Accurately processes all requests and documents appropriate information within a time-sensitive environment
• Ability to deal with the public with professionalism and compassion in stressful situations and prevent, calm, or defuse irate callers and patients by working with them to identify concerns and properly directs calls
• Ability to hear inquiries from patients, physicians, clients or staff,answer phone and speak with patients

Experience Required

• Extensive knowledge of medical/radiology terminology
• Minimum 3 years medical office/authorization/insurance experience, preferred
• Positive, upbeat disposition with ability to multitask in fast-paced environment
• Must be proficient in Word/Excel and EMR, have good organizational skills

Education Requirements

High School Diploma or equivalent.