RECEPTIONIST

Independence Health System; Butler, Northern (Butler County, KY); Hybrid; USD 26,000 - 36,000; Full time

Job summary

The Front Desk Greeter at Independence Health System serves as the first contact for visitors at hospital entrances, providing information and assistance while following hospital policies. It acts as a liaison between visitors and departments to carry out requests and helps ensure a welcoming, efficient experience.

Responsibilities include screening individuals, directing access, collaborating with volunteers, and supporting hospitality and clerical tasks to exceed patient and visitor

Qualifications

• High School Diploma, GED or higher level of education.
• On the job training provided.
• Six months’ experience in a customer service role.
• Experience in a healthcare setting.

Responsibilities

• Screen patients, visitors and vendors for entry and ensure policy compliance.
• Direct visitors and coordinate with floors/departments to grant access as allowed.
• Assist with hospitality and clerical duties; keep work area clean and welcoming.
• Liaise between public/vendors and hospital departments to distribute materials.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma, GED or higher

Job description

Description

Job Summary/Overall Objectives

The Front Desk Greeter serves as the first contact between the Hospital and the public at the visitor entrances. The Greeter provides visitors with information and assists with their needs while following Hospital policies. Works as a liaison between visitors and various departments to carry out requests.

Essential Job Functions

• Responsible to screen patients, visitors, and vendors for entry into the Hospital. Assures that everyone is following Hospital policy. Ensures visitors are directed accurately.
• Monitors and enforced changing visitation hours. Calls the floors to gain permission for visitors to see a patient when it is outside the parameters of our policy. Remains calm and attempts to de-escalate stressful situations.
• Works cooperatively with volunteers and light duty employees who may also be working at the front desks. Contacts clergy as directed by the department seeking pastoral care for a patient.
• Works as a liaison between the public/vendors and Hospital departments to gather and/or distribute various patient materials.
• Keeps work environment clean and assists with hospitality and clerical duties while ensuring that our patients and visitor's expectations are exceeded.

Competency and Experience [Knowledge, Skills and Abilities]

Required Qualifications/Experience

• High School Diploma, GED or higher level of education.
• On the job training provided

Preferred Qualifications/Experience

• Six months’ experience in customer service role.
• Experience in Healthcare setting.

License, Certification & Clearances

• Act 34-PA Criminal Record Check from the PA State Police system

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential – Absolute Necessity.

Marginal – Minimal Necessity.

Constantly – 5.5 to 8 hours or more or 200 reps/shift.

Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely – Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Extreme Heat

x

Extreme Cold

x

Heights

x

Confined Spaces

x

x

Mechanical Hazards

x

Use of Vibrating Tools

x

Operates Vehicle (company)

x

x

Use of Lifting/Transfer Devices

x

Rotates All Shifts

On-Call

Overtime(+8/hrs/shift; 40/hr/wk)

x

x

Respirator Protective Equipment

x

Eye Protection

x

x

Hearing Protection

x

Hand Protection

x

Feet, Toe Protection

x

Body Protection

x

Latex Exposure

Solvent Exposure

x

Paint (direct use) Exposure

x

Dust (sanding) Exposure

x

x

Cytotoxic (Chemo) Exposure

x

x

x

Mist Exposure

x

x

x

Laser Exposure

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential – Absolute Necessity.

Marginal – Minimal Necessity.

Constantly – 5.5 to 8 hours or more or 200 reps/shift.

Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely – Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Walking

x

x

Climbing Ladders

x

Standing

x

Kneeling

x

Squatting (Crouching)

x

Twisting/Turning

x

Keyboard/Computer Operation

x

Gross Grasp

x

x

Hand/Arm Coordination

x

Pushing/Pulling(lbs. of force)

20#

Carry

20#

Transfer/Push/Pull Patients

x

Seeing Near w/Acuity

x

Feeling (Sensation)

Hearing Clearly

x

Pulling/Pushing Objects Overhead

Reaching Above Shoulder Level

x

Reaching Forward

X

Lifting Floor to Knuckle

###

Lifting Seat Pan to Knuckle

###

Lifting Knuckle to Shoulder

###

Lifting Shoulder to Overhead

###

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.