Receptionist

Humana Inc; Baytown (TX); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) retirement plan

Tuition assistance

Scholarships for dependents

Parental and caregiver leave

Employee charity matching

Career development opportunities

NRGs

Job summary

CenterWell Baytown is seeking a Receptionist to route calls, greet visitors, and handle basic administrative tasks in a healthcare setting. You will manage appointments, records, and inquiries with a courteous, patient‑focused approach, supporting a seamless front-desk operation.

Ideal candidates communicate well in English, can use MS Office, and maintain professionalism under pressure. This role is on-site in Baytown, TX, with full-time hours.

Qualifications

• High School Diploma or GED required.
• Minimum of one year in healthcare preferred; strong customer service considered.
• Must communicate effectively in English with patients and staff.
• Good organizational and verbal/written communication skills.
• Ability to stay calm and helpful with upset customers.
• Teamwork with cross-functional departments to improve CX.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phone calls using a Genesys system.
• Schedule appointments, take messages, and transfer calls as needed.
• Document discussions, messages and actions to process inquiries.
• Resolve patient issues through problem solving with first-call resolution when possible.

Skills

English proficiency

Customer service

Communication

Organizational skills

Teamwork

Call center experience

Bilingual English/Spanish

MS Office

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Become a part of our caring community

The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors to attend to all callers/visitors promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. Checking in and outpatients, insurance verification and data entry.

Center Address:

CenterWell Baytown, 6515 Garth Rd, Ste:150, Baytown,TX 77521

Essential Functions

• Answer phone calls using a Genesys system.
• Ensure accurate processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
• Ensure records are maintained by documenting discussion, messages and actions taken to process inquiries.
• Resolve patient issues through independent problem solving and with a goal of first call.

Required Qualifications

• High School Diploma or GED required.
• Minimum of one (1) year of experience in a healthcare setting preferred; however, candidates with a strong customer service background in retail, hospitality, call centers, or similar service-oriented environments will be considered.
• Must be proficient in the English language, including the ability to effectively communicate with patients, visitors, providers, and team members
• Organizational, written and verbal communication skills.
• Ability to remain calm and helpful even when dealing with upset customers.
• Foster teamwork and partnerships with cross‑functional departments to resolve issues and improve customer experience.
• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.

Preferred Qualifications

• Bilingual English (read, write and speak) and Spanish.
• Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, or NextGen.
• Medical setting front desk experience.
• Customer service experience.
• 1+ years of experience in a customer service-oriented environment.
• Knowledge of and strict adherence to HIPAA

Additional Information

Use your skills to make an impact

Alert

Humana values personal identity protection. Please be aware that we may ask applicants to provide their Social Security Number, if we do not already have it on file. Humana will send an email from [e-mail] with instructions on how to add the information into your official application on Humana's secure website.

Interview Format – HireVue

As part of our hiring process for this opportunity, we will use an interviewing technology called HireVue to enhance our hiring and decision‑making ability. HireVue allows us to quickly connect and gain valuable information from you on your relevant experience at a time that is best for your schedule.

Benefits

Humana offers a variety of benefits to promote the best health and well‑being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

Health benefits effective day 1

Paid time off, holidays, volunteer time and jury duty pay

Recognition pay

401(k) retirement savings plan with employer match

Tuition assistance

Scholarships for eligible dependents

Parental and caregiver leave

Employee charity matching program

Network Resource Groups (NRGs)

Career development opportunities

#LI-MM1

#LI-Onsite

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$41,800 - $50,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well‑being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well‑being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high‑quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior‑focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources