Receptionist

humana; Baytown (TX); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health benefits from day 1

PTO and holidays

401(k) with employer match

Tuition assistance

Scholarships for dependents

Parental leave

Job summary

CenterWell Baytown, part of Humana, is seeking a Receptionist to route calls, greet visitors and support clinical office operations with courteous, accurate service.

You will perform basic administrative tasks, verify insurance, input data, and help schedule appointments while maintaining HIPAA compliance. This entry-level role is Monday–Friday, with benefits from day one.

Qualifications

• High School Diploma or GED required.
• 1+ year experience in healthcare or customer service preferred.
• Proficient English communication with patients and staff.
• Organizational and written/verbal communication skills.
• Ability to stay calm with upset customers.

Responsibilities

• Answer phone calls using a Genesys system.
• Schedule appointments and route calls to appropriate staff.
• Document discussions, messages and actions taken.
• Resolve patient issues with first-call resolution when possible.

Skills

Phone handling

Customer service

English proficiency

Office software

Education

High School Diploma or GED

Tools

EMR systems

Microsoft Word/Excel/Outlook

Job description

Become a part of our caring community

The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors to attend to all callers/visitors promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. Checking in and outpatients, insurance verification and data entry.

Center Address: CenterWell Baytown, 6515 Garth Rd, Ste:150, Baytown,TX 77521

Essential Functions

• Answer phone calls using a Genesys system.
• Ensure accurate processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
• Ensure records are maintained by documenting discussion, messages and actions taken to process inquiries.
• Resolve patient issues through independent problem solving and with a goal of first call.

Required Qualifications

• High School Diploma or GED required.
• Minimum of one (1) year of experience in a healthcare setting preferred; however, candidates with a strong customer service background in retail, hospitality, call centers, or similar service-oriented environments will be considered.
• Must be proficient in the English language, including the ability to effectively communicate with patients, visitors, providers, and team members
• Organizational, written and verbal communication skills.
• Ability to remain calm and helpful even when dealing with upset customers.
• Foster teamwork and partnerships with cross‑functional departments to resolve issues and improve customer experience.
• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.

Preferred Qualifications

• Bilingual English (read, write and speak) and Spanish.
• Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, or NextGen.
• Medical setting front desk experience.
• Customer service experience.
• 1+ years of experience in a customer service-oriented environment.
• Knowledge of and strict adherence to HIPAA

Additional Information

Work Schedule: Monday - Friday, 8am- 5pm

Use your skills to make an impact

Interview Format - HireVue

As part of our hiring process for this opportunity, we will use an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you on your relevant experience at a time that is best for your schedule.

Benefits

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$41,800 - $50,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized