Receptionist

Mission Pet Health; Aurora (CO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Discounted pet care

Online discount platform

Teladoc 24/7 access

Job summary

Tall Grass Animal Hospital in Aurora, Colorado seeks a friendly receptionist to be the first contact for clients and patients, managing a multi-line phone system, greeting clients, scheduling appointments, and handling payments with care.

You will support a collaborative, multi-doctor team within Mission Pet Health’s network, maintain medical records, and assist with client education on preventive care and services. A compassionate demeanor and veterinary receptionist experience are essential.

Qualifications

• Strong veterinary receptionist experience is required.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks in a busy clinic.
• Compassionate, empathetic approach to clients and patients.

Responsibilities

• Be the Director of First Impressions: greet clients, answer phones, and reflect compassionate care.
• Coordinate appointments, maintain accurate medical records, and process payments to keep the hospital running smoothly.
• Educate clients on preventive care and hospital services to support pet wellness.
• Provide a calm, empathetic presence for clients and patients in all interactions.

Skills

Veterinary receptionist experience

Customer service

Communication skills

Organizational skills

Team collaboration

Job description

At Tall Grass Animal Hospital in Aurora, Colorado, our mission since 2016 has been providing comprehensive, personalized small animal care. We are globally recognized as a benchmark for quality medicine, operating as an American Animal Hospital Association (AAHA) accredited facility—a standard achieved by only 15% of hospitals across the US and Canada. This commitment to exceptional care is reflected in our outstanding 4.7-star community rating. If you are devoted to continuing your veterinary education and ready to join a supportive group, this is where you can do your best work. Our experienced and highly trained teammates are committed to practicing veterinary medicine with a personalized approach. Since we treat every patient as if they were our own, you will be joining a cohesive group of animal lovers who are deeply devoted to continuing their veterinary education and learning the latest in veterinary care. We believe that by focusing on comprehensive care, we help you succeed both professionally and personally within the hospital structure. You will feel supported by a stable, multi-doctor team, including a dedicated Lead Veterinarian, working together to achieve the highest standards of care set by the AAHA. Your clinical expertise will be utilized across a wide spectrum of small animal services, emphasizing wellness, prevention, advanced care, and surgical procedures. As an AAHA accredited facility, our standards are constantly evaluated, ensuring we maintain rigorous benchmarks across nearly every aspect of the hospital—including surgical processes, diagnostic imaging, patient care, and emergency services. This focus on high-quality medicine allows you access to advanced diagnostic tools and protocols necessary to treat complex medical situations effectively. Tall Grass Animal Hospital is proud to serve the dynamic Aurora, Colorado community and the surrounding areas. You will be practicing in a welcoming location established since 2016, where client service is paramount and the relationship between the client and the hospital is deeply trusted, as proven by our excellent community rating. Aurora offers the perfect combination of metropolitan convenience and access to the natural beauty that Colorado is famous for, providing an ideal setting to grow your career while maintaining a rich, fulfilling life outside of the practice.

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Strong veterinary receptionist experience is required.
• Available to work Tuesday through Friday.

Competitive Compensation

• A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

• We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

• Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 'Most Loved Workplace,' ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.