Receptionist

Briarcliff-Manor-Center-For-Rehabilitation-and-Nursing-Car; Archville (NY); On-site; USD 28,000 - 30,000; Part time

Job summary

Briarcliff Manor Center for Rehabilitation and Nursing Care is seeking a friendly Receptionist to be the first point of contact for visitors, residents, and staff at the Briarcliff Manor campus. This role emphasizes a warm, professional presence and accurate front desk operations.

Responsibilities include answering calls, routing messages, greeting guests, coordinating with departments, and maintaining sign-in records, while upholding HIPAA guidelines and privacy.

Qualifications

• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Friendly, professional, and team-oriented attitude.
• Ability to read, write, speak, and understand English.
• Capable of independent decision-making in a fast-paced environment.

Responsibilities

• Answer incoming calls, determine the nature of each call, and direct to the appropriate department or individual
• Take and deliver messages or transfer calls to voicemail when necessary
• Provide general information about the facility, including directions and contact details
• Operate telephone and paging systems as needed
• Coordinate communication for residents without phones by directing calls to nursing units
• Respond to internal requests and assist in locating staff via paging system
• Greet visitors and direct them to appropriate offices or resident rooms
• Offer beverages to guests waiting for administrative staff, when appropriate
• Ensure all visitors follow facility policies and procedures
• Monitor front entrance for safety, including elopement risk residents
• Oversee visitor access and maintain sign-in procedures
• Maintain effective communication with residents, families, and staff
• Keep updated records including resident directories, emergency contacts, and key personnel listings
• Monitor presence of outside vendors and sales representatives
• Adhere strictly to HIPAA and confidentiality guidelines

Skills

Customer service

Communication skills

Team player

English proficiency

Decision making

Job description

Facility: Briarcliff Manor Center for Rehabilitation and Nursing Care
Position: Receptionist
Location: Briarcliff Manor, NY
Schedule: Part-Time | 4:00 PM – 8:00 PM (with opportunity to pick up additional hours)
Pay Rate: $20.27 per hour

Join Our Team!

Briarcliff Manor Center for Rehabilitation and Nursing Care is seeking a friendly, organized, and dependable Receptionist to serve as the first point of contact for visitors, residents, and staff. This role is essential in creating a welcoming environment while ensuring smooth front desk operations.

Key Responsibilities

• Answer incoming calls, determine the nature of each call, and direct to the appropriate department or individual

• Take and deliver messages or transfer calls to voicemail when necessary

• Provide general information about the facility, including directions and contact details

• Operate telephone and paging systems as needed

• Coordinate communication for residents without phones by directing calls to nursing units

• Respond to internal requests and assist in locating staff via paging system

• Greet visitors and direct them to appropriate offices or resident rooms

• Offer beverages to guests waiting for administrative staff, when appropriate

• Ensure all visitors follow facility policies and procedures

• Monitor front entrance for safety, including elopement risk residents

• Oversee visitor access and maintain sign-in procedures

• Maintain effective communication with residents, families, and staff

• Keep updated records including resident directories, emergency contacts, and key personnel listings

• Monitor presence of outside vendors and sales representatives

• Adhere strictly to HIPAA and confidentiality guidelines

Qualifications

• Prior customer service experience preferred

• Strong communication and interpersonal skills

• Friendly, professional, and team-oriented attitude

• Ability to read, write, speak, and understand English

• Capable of making independent decisions in a fast-paced environment