Receptionist

Atria Senior Living; Andover (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays and PTO

Annual anniversary rewards $500 (Full‑

Annual Scores Reward $500 (Full Time)

Health, Dental, Vision, Life Insurance

401(k) employer match

Tuition reimbursement

Job summary

Atria Senior Living in Andover, MA is seeking a front desk/clerical team member to greet visitors, answer calls, manage calendars, and coordinate guestroom reservations. You will support residents, families, and staff in a friendly, professional environment.

The role requires a high school diploma or GED, basic reading and writing, and the ability to work varied shifts. Training and safety certifications are provided; experience in hospitality or healthcare is a plus.

Qualifications

• High school diploma or GED or equivalent required.
• Ability to read and write simple correspondence; customer service oriented.

Responsibilities

• Answer incoming telephone calls in a cheerful, marketing oriented way and forward to appropriate personnel.
• Retrieve messages and relay to staff.
• Maintain appointment calendars and guestroom reservations.
• Provide directions and information to residents, families, and visitors.
• Handle mail, documents, and routine administrative tasks (filing, photocopying).
• Assist with billing information by collecting rent checks and coordinating with bookkeeping.
• May drive company vehicle to events or community activities when required.

Skills

Customer service

Phone etiquette

Written communication

Multitasking

Education

High school diploma or GED

First Aid/CPR certification

Tools

Telephone

Emergency call system

Monitoring board

Photocopier

Job description

We create communities where employees thrive in their work, helping our residents thrive in their homes.
Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including:

• Paid holidays and PTO
• Employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees
• Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance.

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Must successfully complete all Atria specified training programs.
• Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.
• Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.
• Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Coordinates guestroom reservations.
• Maintains current list of residents who are hospitalized.
• Updates appointment calendars, including transportation and beauty calendars, as directed.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Distributes written communication, accepts and signs for deliveries (mail, prescriptions, etc.).
• Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Orders, receives, and maintains office supplies.
• Collects rent checks from residents and family members and provides needed information to bookkeeping for billing.
• Collects money for store purchases and meal tickets, etc.
• May drive company vehicle from community to social and other various destinations (only if required by community).
• May perform other duties as assigned.