Receptionist

Toot'n Totum Food Stores, LLC.; Amarillo (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Toot'n Totum Food Stores, LLC. is seeking a Part-time Receptionist to support the Finance team and the busy retail/c-store environment. You will greet visitors, handle multi-line phone calls, process faxes, and provide essential administrative help to the Support Center and district teams.

The role requires strong communication, confidentiality, and organizational skills, with emphasis on accuracy in data entry and office duties in a fast-paced setting.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service preferred.
• Ability to handle confidential information with discretion.

Responsibilities

• Greet guests, vendors and visitors at the Support Center daily.
• Answer calls via multi-line switchboard and redirect as appropriate.
• Send faxes and messages to the appropriate department.
• Provide paper checks to team members at the Support Center.
• Provide administrative support for finance, operations and district teams.
• Enter and submit coupons for payment each month.
• Open, sort and prepare mail; order office supplies.
• Support continuous improvement and effective communication.

Skills

Customer service

Phone etiquette

Microsoft Office

Data entry

Confidentiality

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

At Toot 'n Totum, we're committed to bringing passion and customer focus to the business. THIS IS A PART TIME POSITION WITH FLEXIBLE SCHEDULING. Summary: The Receptionist serves as an integral part of the Finance team by providing customer service expertise to a busy retail/c-store environment. This position is responsible for providing support to the Support Center and all Toot’n Totum entities.

Supervisory Responsibilities

None

Essential Duties & Responsibilities

• Greet Guests, vendors and other visitors at the Support Center offices daily.
• Answer calls via multi-line switchboard and redirect as appropriate.
• Send faxes and overnight answering service messages to the appropriate department.
• Provide paper checks to team members when visiting to pick up at the Support Center.
• Provide administrative support for finance, operations, and district teams.
• Count store coupons, enter MS Office tracking file and submit coupons for payment each month.
• Open, sort, and prepare incoming and outgoing mail.
• Order office supplies for Support Center Support and facilitate organizational changes, continuous improvement and communication.
• Embodies personal leadership qualities through the following: Be in the moment to ensure authentic and humanistic interactions. Continuously volunteer discretionary effort and model desired behaviors to drive business results while also leveraging and respecting separate realities. Be curious in interactions, have courageous conversations with others when needed, and take personal accountabilities for all responsibilities.
• Demonstrate and embody the following company values throughout the course of employment: 1) Guest Ready, 2) Honor & Value, 3) Quick, Clean & Convenient, 4) Ownership, 5) Team-Focused.
• Possess a service mindset; strive to achieve experiences worth repeating.
• Participate in and follow all Toot’n Totum policies, guidelines and procedures (Safety, Anti-Harassment, Ethics, etc.).

Perform other duties as assigned.

Required Skills & Abilities

• Acts with integrity, professionalism and has a proven track record of maintaining confidentiality.
• Effective critical thinking and creative problem-solving skills.
• Good business acumen and curiosity.
• Strong collaboration, interpersonal and communication skills with the ability to relate well with all levels in the organization.
• Excellent written and verbal communication skills.
• Excellent conflict resolution skills.
• Strong self-concept and ability to make decisions.
• Excellent organizational and time management skills.
• Keen attention to detail.
• Decisive at making decisions and comfortable working independently.
• Proficient with Microsoft Office Suite.
• Requires rapid and thorough decision making and creative problem-solving skills, good judgment as well as the ability to accept personal accountability for areas of responsibility.

Education & Experience

High School Diploma or equivalent A minimum of two years’ experience preferred or; Equivalent combination of education and/or work experience.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer. Ability to stand, walk, sit, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, taste/smell, balance, twist/reach, carry, grasp with hands, squat, drive and use keyboard.

Lifting Requirements

Lift/pull up to 25 pounds daily.

Hearing Requirements

Ability to hear alarms, communication equipment, verbal instructions, office machinery such as fax & postage machines.

Cognitive Requirements

Basic reading, writing and math skills. Basic speech skills; must be able to speak, read, write & understand the English language, clerical tasks, memorization, analytical skills, function under stress & make independent decisions.

Vision Requirements

General vision requirements in addition to close vision (<20 inches), Distance Vision (>20 feet), color vision and peripheral vision.

Noise Levels

Normal (<85dB) noise levels.

Repetitive Motion(s)

Regularly & repetitively use both feet and both hands.

Toot'n Totum and its affiliated companies provides a drug-free workplace.

Toot'n Totum and its affiliated companies are an equal opportunity employer (Minority/Female/Disabled/Veteran). Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran's status, marital status, gender identity and expression, sexual orientation or any other status protected by applicable law.

Toot'n Totum was founded in 1950 by the Mitchell family, and has grown to over 110 business units including 98 convenience stores, kitchen, car wash locations, lube centers, Mitch's BBQ, and Wendy's/Which Wich franchises located throughout the Texas and Oklahoma panhandles, Southern Kansas, and New Mexico. A privately owned company headquartered in Amarillo, Texas, it employs over 1,700 people throughout its various divisions.

For more information, visit www.tootntotum.com.