Reception and Guest Experience Associate

VIBE Cannabis; Sunrise Beach (MO); On-site; USD 20,000 - 28,000; Full time

Job summary

BUDD Dispensary – Sunrise Beach is seeking a Front Desk Associate to be the friendly first impression for guests. You’ll greet customers, verify IDs, handle check-ins, answer calls, and keep the lobby organized in a fast-paced cannabis retail environment.

This full-time role offers growth into a Buddtender position for the right candidate, requires weekend/evening availability and 12-hour shift readiness; training provided.

Qualifications

• Customer service experience in retail or hospitality preferred.
• Ability to greet customers warmly and handle high-volume traffic professionally.
• Strong communication and interpersonal skills in a fast-paced setting.

Responsibilities

• Greet guests and serve as the first face of BUDD Dispensary – Sunrise Beach.
• Verify IDs and ensure compliance with Missouri regulations.

Skills

Customer service

Retail experience

Communication skills

Multitasking

Professional demeanor

Education

High School Diploma or equivalent

Some college a plus

Tools

POS systems

Office technology

Job description

BUDD Dispensary – Sunrise Beach

Are you passionate about cannabis, customer service, and creating unforgettable first impressions? BUDD Dispensary is looking for energetic, customer-focused Cannabis Enthusiasts to join our growing team as a full-time Front Desk Associate!

Front Desk Associate

At BUDD, our Front Desk team is the heartbeat of the guest experience - the very first smile, welcome, and interaction our customers have when they walk through our doors. We are looking for someone who takes ownership of creating an exceptional experience, thrives in a fast-paced environment, and loves connecting with people.

This position has strong potential for growth into a BUDDtender position for the right individual. If you're ready to grow in an exciting, ever-evolving industry, we want to meet you!

Pay Rate: $17.30 per hour

Night and weekend availability are a must. Ability to work 12 hour shifts preferred.

Essential Duties And Responsibilities

• Serve as the first face of BUDD by warmly greeting all consumers, patients, and caregivers upon arrival and creating a welcoming, professional environment.
• Verify valid identification for all Consumers/Patients/Caregivers entering the facility in accordance with Missouri state regulations.
• Manage patient and customer check-in processes accurately and efficiently while maintaining compliance standards.
• Answer incoming phone calls, provide information about dispensary services, and direct inquiries to the appropriate team member.
• Maintain an organized and inviting front lobby area to ensure every guest receives a best-in-class experience.
• Assist with customer flow, waitlist management, and communication between the front desk and sales floor teams.
• Provide basic education regarding dispensary procedures, promotions, loyalty programs, and general cannabis product categories.
• Maintain an accurate customer database, including data entry, scanning, printing, and filing documents as needed.
• Support operational excellence by assisting with cleanliness, organization, and daily opening/closing responsibilities.
• Handle sensitive customer information with professionalism, discretion, and confidentiality.
• Take ownership of the front desk experience by proactively solving problems and ensuring guests feel welcomed, valued, and informed.
• Stay informed about new cannabis products, industry trends, and BUDD offerings to better assist customers and grow professionally within the company.

Qualifications

Must qualify to obtain an Agent Identification Card with the Missouri Department of Health, which includes:

• You must not have been convicted of any disqualifying felony offense.
• \"Disqualifying Felony Offense\" Means a Violation Of, And Conviction Of Or Guilty Plea To, State Or Federal Law That Is, Or Would Have Been, a Felony Under Missouri Law, Regardless Of Sentence Imposed, Unless The Department Determines That
• The person's conviction was for the medical use of marijuana or assisting in the medical use of marijuana;
• The person's conviction was for a non-violent crime for which they were not incarcerated and that is more than five (5) years old; or
• More than five (5) years have passed since release from parole or probation and there have been no subsequent criminal offenses.
• Must be 21 years of age or older
• Customer service experience required; retail, hospitality, or high-volume customer-facing experience preferred
• Ability to work long shifts (up to 12 hours) while maintaining a positive and professional attitude
• Strong communication and interpersonal skills with the ability to connect and build relationships with customers
• Must be dependable, proactive, and take ownership of being the first impression of BUDD
• Passion for cannabis and enthusiasm for learning about products and the industry
• Ability to multitask and thrive in a fast-paced environment
• Comfortable using computers, POS systems, and basic office technology
• Strong organizational and time management skills
• Ability to work weekends, evenings, and a flexible schedule as business needs require
• High School Diploma or equivalent required; some college a plus
• Previous dispensary experience is a plus but not required - we are willing to train the right person with the right energy and mindset!

WHY JOIN BUDD?

At BUDD, we believe in growing great people. This role is more than just a front desk position - it's an opportunity to start a career in the cannabis industry with room to grow into a BUDDtender position. If you're someone who loves people, enjoys a fast-paced environment, and wants to be part of an ever-growing and ever-changing industry, we'd love to have you on our team.

Come grow with us at BUDD!

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate with occasional times of high noise.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.