Recall-Repair-Specialist

MarketSource; San Jose (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

MarketSource seeks a Recall Repair Specialist to travel within the assigned area, engaging vehicle owners face-to-face to explain recalls and obtain authorization for on-site repairs. You’ll perform intermediate repairs with training provided, while building trust and guiding conversations to ensure customer understanding and satisfaction.

This role emphasizes strong customer interaction, independence, and the ability to work in varying outdoor conditions, with some weekend work and travel

Qualifications

• High School Diploma or equivalent.
• Valid driver’s license and reliable transportation.
• 1-3+ years of customer service/sales experience.
• Light mechanical or tool knowledge.
• Ability to complete and maintain required certifications for mobile repairs.
• Comfortable working independently.
• Ability to work Saturdays and travel occasionally.
• Strong communication, customer service, and follow-up skills.
• Physical ability to get in/out of vehicle, ascend/descend stairs, work in outdoor weather, lift up to 20 pounds.

Responsibilities

• Get out in the field and connect with vehicle owners face-to-face.
• Help people understand why recall repairs matter, and why they shouldn’t wait.
• Obtain customer authorization and explain the repair process clearly.
• Perform mobile recall repairs based on manufacturer guidelines and training.
• Answer questions, ease concerns, and confidently handle objections.
• Document completed repairs, parts usage, and outcomes in internal systems.
• Work independently while hitting goals and making a visible impact

Skills

Customer service

Driving

Communication

Independent

Education

High School Diploma or equivalent

Tools

Basic hand tools

Job description

Do you enjoy working as a self-starter, staying active, driving throughout the day, and connecting with people face to face?

If so, this role is for you!

As a RecallRepairSpecialist , you’ll be a friendly facehelpingvehicle ownersactonimportant safety repairs. You’ll travel within your assigned area,most of your day on the road,visitcustomer’s latest registered address,educatethem to understand the open recalls, and gain approval for you to facilitate a repair onsite.

Thisrole is heavily focused oncustomerinteraction,where building trust and confidently guiding conversations is key to success.

In addition to outreach, you will perform intermediate level approved repairs. Specific training is provided: however, light mechanical and tool knowledge is recommended.

Responsibilities

WhatYou’ll Get to Do

• Get out in the field and connect with vehicle owners face-to-face
• Help people understand why recall repairs matter, and why they shouldn’t wait
• Obtain customer authorization and explain the repair process clearly
• Perform mobile recall repairs based on manufacturer guidelines and training
• Answer questions, ease concerns, and confidently handle objections
• Document completed repairs, parts usage, and outcomes in internal systems
• Work independently while hitting goals and making a visible impact

Qualifications

What You Need

• High School Diploma(orequivalent)
• Valid driver’s license + reliable transportation
• 1-3+ years of customer service/sales experience
• Light mechanical/and or tool knowledge
• Ability to complete and maintain required certifications for mobile repairs
• Comfortable working independently
• Ability toworkSaturday and occasional travel
• Strong communication, customer service, and follow-up skills
• Physical ability to get in and out of vehicle, ascend and descend stairs, work in outdoor weather conditions, and move objects weighing up to twenty pounds.

PreferredQualifications

Additional Information

Who WeAre

At MarketSource, we create connections that drive results. As a trusted sales and customer experience partner to some of the world's leading brands, we help turn strategy into action, bringing products, services, and experiences to life where they matter most.

Whether supporting customers in-store, enabling field teams, or delivering operational excellence behind the scenes, our people play a critical role in helping brands grow and succeed.

What sets MarketSource apart?

Our people and the culture we've built together.

We empower our teams to take ownership, think boldly, and make an impact. Here, your ideas are valued, your contributions are recognized, and your career growth is supported every step of the way. If you're looking for an opportunity to learn, lead, and be part of something bigger, you'll find it at MarketSource.

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email [e-mail].

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.

Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

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