Recall Coordinator

Bethany Medical Center PA; High Point (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Life Insurance

Short Term Disability

Generous PTO

Paid Holidays

401k Plan

Job summary

Bethany Medical is seeking a Recall Coordinator to re-engage patients who have fallen out of care across our Greensboro/High Point network. The role focuses on outbound calls, recording interactions, and coordinating appointments with clinics.

You will work closely with office staff, maintain logs, and help ensure patient continuity of care in a multi-specialty practice that serves Central North Carolina.

Qualifications

• High School diploma or equivalent.

Responsibilities

• Contact patients who have fallen out of care to return to Bethany Medical.
• Discuss treatment history/plan with patients and answer questions and concerns.
• Maintains an accurate log of call activity, including initial and follow-up calls, appointments scheduled, booked production, call outcomes, and reasons for non-engagement.
• Works closely with the offices to ensure patients are scheduled according to office guidelines.
• Notify office staff of special appointments made, including VIP patient appointments.
• Process and distribute weekly recall error reports to Dept. Heads and guide inputting recall dates as needed.
• Communicate regularly with management and staff.
• Confirm and update all customer information and appointment notes in the system database.
• Meet the minimum quota of outbound calls per day.
• Creates an environment that promotes Bethany Medical.

Education

High School diploma or equivalent

Job description

Recall Coordinator

“The Largest Established Independent Multi-Specialty Group in Central North Carolina is Seeking aRecall Coordinator to join our Team!”

VOTED “BUSINESS OF THE YEAR” 2018

VOTED ONE OF THE “FASTEST GROWING COMPANIES IN THE TRIAD” 2019, 2020, 2021, 2022

Our mission at Bethany Medical is to provide excellent care through a Multi-Specialty approach from prevention to intervention of potentially life-threatening health problems.

Bethany Medical, an established Independent Multi-Specialty Practice located in Greensboro, High Point, Winston Salem, Jamestown, Kernersville, North Wilkesboro, and Mt. Airy is seeking a Recall Coordinator to join our Team!

Job Description

• Contact patients who have fallen out of care to return to Bethany Medical.


• Discusses treatment history/plan with patients and answer questions and concerns.


• Maintains an accurate log of call activity, including initial and follow-up calls, appointments scheduled, booked production, call outcomes, and reasons for non-engagement.


• Works closely with the offices to ensure patients are scheduled according to office guidelines.


• Notify office staff of special appointments made, including VIP patient appointments.


• Process and distribute weekly recall error reports to Dept. Heads and guide inputting recall dates as needed.


• Communicate regularly with management and staff.


• Confirm and update all customer information and appointment notes in the system database.


• Meet the minimum quota of outbound calls per day.


• Creates an environment that promotes Bethany Medical.

Education

• High School diploma or equivalent

Benefits

Bethany Medical offers a full benefits package to include:

• Employee Medical/Dental/Vision insurance. Family coverage is available at a discounted rate.


• Employee Life Insurance


• Employee Short Term Disability


• Generous PTO


• Paid Holidays


• 401k Plan with company matching.

About Bethany Medical

Bethany Medical is the largest independent established multi-specialty group in Central North Carolina, serving the Triad and surrounding communities for over 38 years. Bethany Medical is open 7 days a week, with 16 practices in Greensboro, Winston-Salem, High Point, Kernersville, Jamestown, North Wilkesboro, and Mt Airy, North Carolina. We have grown to provide the facilities, staff, and support to offer urgent care, primary care, diagnostic testing, outpatient ancillary, and specialty care services onsite. Bethany Medical is staffed with board-certified physicians and providers representing 16 medical specialties. Practice staff members are known for treating each patient with prompt, personalized care and attention. Bethany Medical employs over 60 providers and over 550 employees.

About the Triad

The Triad area includes Greensboro (the Third Largest City in NC), Winston-Salem, High Point, and the surrounding area. The Triad is centrally located in NC with a population of 2.1 million. The Triad is 1 hour from the mountains and 3 hours from the beach. Charlotte and Raleigh are 1.5 hours from the Triad. The Triad offers all the amenities of a larger city without all the traffic. The Piedmont Triad International Airport is conveniently located in Greensboro with convenient non-stop flights to most major cities. Enjoy an outstanding quality of life with no shortage of arts, entertainment, recreation, shopping, and hundreds of restaurants. The Triad is home to 85 colleges and universities, including Wake Forest University, High Point University, UNC-Greensboro, NC A&T, Guilford College, Bennett College, and Greensboro College.