Real-Time Workforce Optimization Specialist

TTEC; Frankfort (KY); On-site; USD 18,000 - 23,000; Full time

Job summary

TTEC is hiring a Real Time Specialist Workforce Management to work onsite in Charlotte, NC. You’ll monitor call volumes, analyze staffing needs, and adjust programs to meet client requirements. You will forecast staffing and prepare daily headcount reports, driving efficient operations and timely decisions.

You will report to the Workforce Manager and collaborate with multiple departments to influence outcomes, while enjoying a supportive environment and competitive compensation.

Qualifications

• 6 months or more data analysis experience.
• High school diploma or equivalent.
• Solution-oriented mindset.
• Understanding, interpreting, and manipulating data for reporting.
• Computer experience.

Responsibilities

• Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success.
• Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information.
• Forecast staffing and recommend headcounts on a day-to-day, short-term basis.
• Bring your time management and organizational skills to manage multiple, complex, on‐going tasks.

Skills

Data analysis

Solution-oriented

Data reporting

Computer experience

Education

High school diploma or equivalent

Job description

TTEC is hiring a Real Time Specialist Workforce Management to work onsite in Charlotte, NC. You’ll monitor call volumes, analyze staffing needs, and adjust programs to meet client requirements. You will forecast staffing and prepare daily headcount reports, driving efficient operations and timely decisions.

You will report to the Workforce Manager and collaborate with multiple departments to influence outcomes, while enjoying a supportive environment and competitive compensation.