Real-Time Workforce Forecast & Scheduling Analyst

Charter Communications; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive pay and benefits package

Job summary

Charter Communications in Tampa, FL, is seeking a skilled Workforce Management Scheduling and Forecasting Analyst to optimize call center occupancy and service levels through real-time intraday monitoring and forecasting.

You will lead intraday scheduling, adjust forecasts in eWFM, coordinate with internal and outsourced teams, and drive performance through data analysis, KPI tracking, and proactive staffing decisions.

Qualifications

• Ability to read, write, speak and understand English.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.

Job description

Charter Communications in Tampa, FL, is seeking a skilled Workforce Management Scheduling and Forecasting Analyst to optimize call center occupancy and service levels through real-time intraday monitoring and forecasting.

You will lead intraday scheduling, adjust forecasts in eWFM, coordinate with internal and outsourced teams, and drive performance through data analysis, KPI tracking, and proactive staffing decisions.