Real Estate Lending Document Support Technician

SECU; United States; Hybrid; USD 36,000 - 48,000; Full time

Job summary

SECU, United States, seeks an entry-level Mortgage Loan Processor to handle the receipt, review, and upload of electronic documents in the mortgage loan origination system, ensuring a smooth member experience during the process.

This hybrid, mainly in-office role requires assisting with electronic signatures, managing document links, scanning inked documents, and supporting MLOs with day-to-day tasks to keep the loan flow moving efficiently.

Qualifications

• HS Diploma or GED required.
• Proficiency in MS Outlook.
• Able to key data accurately and efficiently.
• Experience with electronic document vendors (DocMagic).

Responsibilities

• 40% Upload eSigned member documents into the mortgage loan origination system.
• 20% Assist branch and lending contact center personnel with first mortgage electronic signature questions, concerns and issues.
• 10% Resend email links to members as needed.
• 10% Scan ink-signed documents into ImageFlow.
• 10% Print and mail physical documents as requested by MLOs.
• 10% Answer inbound departmental phone calls.

Skills

MS Outlook

Data entry

Education

HS Diploma or GED

Tools

DocMagic

Job description

Hybrid - United States

Aug 31, 2026

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview:

This is an entry-level position that includes the receipt, review, and upload of all electronic documents related to the mortgage loan process to the Credit Union’s mortgage loan origination system, as well as facilitating MLO understanding of the electronic signature and documentation process. In this position, one is tasked with ensuring a smooth member experience and efficient gathering of vital information during the mortgage loan process. This position, while hybrid, is mainly in-office.

Responsibilities:

• 40% Upload eSigned member documents into the mortgage loan origination system.
• 20% Assist branch and lending contact center personnel with first mortgage electronic signature questions, concerns and issues.
• 10% Resend email links to members as needed.
• 10% Scan ink-signed documents into ImageFlow.
• 10% Print and mail physical documents as requested by MLOs.
• 10% Answer inbound departmental phone calls.

Required Education & Experience:

• HS Diploma or GED
• Proficiency in MS Outlook.
• Able to key data accurately and efficiently.
• Experience with electronic document vendors i.e. DocMagic.

Job Environment & Physical Requirements:

• Sitting for prolonged periods.
• Computer for prolonged periods.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

North Carolina State Employees Credit Union offers a range of financial services to its members, focusing on community support and responsible banking in North Carolina.

Company size 5,001–10,000 employees

Company type Nonprofit

Momentum

Team growth

Team growth

Momentum

Team growth

2% in 12 mo

222 employees on LinkedIn

May 23 May 26

Footprint

Where they work