Real Estate Clerk

Douglas-County,-Ne; Omaha (NE); On-site; USD 34,000 - 42,000; Full time

Job summary

Douglas County is seeking an Assessor/Register of Deeds Clerk to perform basic clerical duties within the recording division. This role handles mail, digitizes documents, and supports public inquiries in a county office environment.

Requirements include a high school diploma and at least one year of clerical or customer service experience. Pre-employment background check and drug screen are required. Standard day-shift office work environment.

Qualifications

• One year of clerical or customer service experience is required.
• Equivalent combination of education and work experience may be substituted.

Responsibilities

• Open, screen, and distribute incoming mail and prepare outgoing mail.
• Retrieve, digitize, print or email document images from the land-records management system.
• Establish and maintain effective work relationships with clients, supervisors, and the public.
• Comply with Civil Service Rules and policies to ensure a safe, respectful workplace.
• Prepare certified copies and process routine requests and payments from title companies or the public.
• Log customer transactions via the central kiosk and assign to full-service staff.
• Enter documents into the land-records management system for public access.
• Redact Form 521 and any documents containing private information.
• Provide training in areas such as mail desk, kiosk, and customer service.
• Demonstrate a positive and professional image of County government.

Skills

Clerical experience

Customer service

Education

High school diploma

Job description

Incumbent works under the direction of the Assessor/Register of Deeds or designee, performing basic clerical duties, processing incoming and outgoing mail, and other office duties in the recording division.

• Open, screen, and distribute incoming mail and prepare outgoing mail.

• Retrieve, digitize, print or email document images from the land-records management system.

• Establish and maintain effective work relationships with clients, supervisors, County employees, elected officials, attorneys, law enforcement, judges, other agencies, and the public.

• Comply with Civil Service Rules, collective bargaining agreements, County policies, department policies and laws to create a cooperative, safe, respectful and quality work environment.

• Prepare certified copies and process routine requests and payments generated by title companies or the public.

• Log customer transactions via the central kiosk and assign to full-service staff.

• Enter documents into the land-records management system for public access.

• Redact Form 521 and any documents containing private information.

• Provide training in various areas (e.g., mail desk, kiosk, customer service).

• Demonstrate a positive and professional image of County government.

• Maintain job knowledge and skills (e.g., research, conferences, meetings, webinars, seminars, continuing education).

• Report to work with regular, consistent attendance.

• Perform other duties as assigned and directed.

• High school diploma or equivalent required.*

• One (1) year of clerical or customer service experience required.*

• Completion of a pre-employment criminal record check and conditional offer drug screen required.

• *Equivalent combination of education and work experience may be substituted for requirements on a year-for-year basis.

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an office setting. Noise level is usually moderate. Work hours are typically standard day-shift hours; however, schedule may vary (e.g. overtime/extra hours, emergency call-in). Work may be stressful when dealing with time constraints, multiple/changing priorities, limited resources, and uncooperative/irate individuals.

• Work requires some physical activity, including extended periods of sitting, frequent reaching, and occasional walking, standing, kneeling, crouching, and bending. Work also requires the ability to frequently lift/carry objects weighing up to 10 pounds and occasionally up to 25 pounds.

• Required sensory abilities include, vision, hearing, and touch. Visual abilities, correctable to normal ranges, include close, distance and color vision, and the ability to adjust focus. Communication abilities include the ability to talk and hear within normal ranges. Incumbent must possess the hand-eye coordination and manual dexterity necessary to operate computers and other equipment.