Real Estate Appraisal Program Manager

Santa Fe County; Santa Fe (NM); On-site; USD 85,000 - 110,000; Full time

Job summary

Santa Fe County is seeking an experienced manager to oversee the Real Estate Appraisal Program under the Assessor’s Office. You will supervise staff, ensure accurate processing of ownership changes, and guide appraisal workflows with a focus on compliance and efficiency.

Responsibilities include resolving complex property valuation issues, data analysis of parcels and deeds, and producing tax-related reports.

Qualifications

• Bachelor’s degree or equivalent in Real Estate, Business or Public Administration, Economics, or related field.
• Five years of experience in property appraisal, real estate, management, economics, or related field, with supervisory experience.
• New Mexico Certified Appraiser or IAAO designation required.
• Ability to supervise, train staff, and manage multiple appraisal programs.

Responsibilities

• Manage the Real Estate Appraisal Program of the County Assessor’s Office.
• Supervise daily operations and staff, including hiring, training, evaluations, and disciplinary actions.
• Oversee property ownership changes, valuations, exemptions, and tax schedule corrections.
• Resolve complex appraisal issues for owners and agencies and provide guidance to staff.
• Prepare reports and analyze property records, plats, and deeds for assessments.
• Support other supervisors and assist with all assessment-related projects.

Skills

Supervisory leadership

Property appraisal knowledge

Data analysis

Regulatory compliance

Education

Bachelor’s degree in Real Estate, Business or Public Administration, Economics, or related field

Five years of experience in property appraisal or related field with supervisory experience

New Mexico Certified Appraiser or IAAO designation

Tools

Proval

Ascend

AS400

APPX document manager

APPX workflow Manager

Maps/Google Chrome/Earth

Job description

Under the general direction of the Santa Fe County (County) Assessor and/or Deputy Assessor, manages the Real Estate Appraisal Program of the County Assessor’s Office.

• Supervises the daily operations and staff of the Real Estate Appraisal Program: hires, orients, and trains staff; plans, organizes, controls, integrates, and evaluates the work of staff; develops, implements, and monitors compliance with employees’ goals and objectives; approves, or recommends leave, timesheets, and other personnel actions; provides feedback to and conducts employee evaluations with staff; recommends salary actions and promotions; and recommends and executes disciplinary action.

• Manages the timely and accurate processing and completion of property ownership changes, deeds, affidavits, exemptions, valuation changes, tax schedule corrections, agricultural databases and appraisals, mobile home appraisals, business personal property appraisals, oversight of title research, and mailing address changes.
• Supports and assists all other supervisors and employees of the County Assessor’s Office to ensure successful completion of all assessment related projects.
• Resolves complex and difficult issues and errors for property owners, government agencies, and private businesses; provides answers and resolutions to appraisal related questions prior to referring to the appraisal sections; directs and assists staff in resolving complex property assessment matters.
• Oversees the utilization and analysis of documents, such as appraisals, warranty deeds, real estate contracts, mortgages, exemption applications, plats, surveys, and income and expense data, for the completion of various assessment processes and workflows within the County Assessor’s Office.
• Supervises the creation of reports; the research of property ownership and property amenity information; the location of parcels on a map; and the performance of data entry to correct or change property records.
• Plans, analyzes, and recommends courses of action relative to the computerized appraisal records system and data entry functions of the County Assessor’s Office.
• Provides administrative planning, coordination, and support for revaluations and day-to-day operations as it relates to data storage, data entry, and appraisal functions.
• Recommends, develops, and monitors implementation of internal policies and procedures.
• Develops, implements, monitors, and analyzes goals and objectives for Real Estate Appraisal Program.
• Manages the appraisal of improved and unimproved real property and personal property, including residential and commercial, and including the analysis of real estate market activity to formulate market analysis and use of statistical measures to produce accurate appraisals.
• Oversees the measurement of dwellings and calculation of square footage of homes; the review of property tax base; the sketching of improved property to calculate new square footage; and the inspection of improvements to determine effective versus actual age of improvements.
• Supervises the research of warranty deeds, survey plats, and real estate contracts to ensure correct property assessment, as well as the inspection of property and consideration of factors such as location of property, building types, or replacement costs to render property appraisal.
• Facilitates the establishment of uniform neighborhood assessments.
• Creates reports of applicable tax tables and determinations for public record.
• Administers protests and claims for refund, to include responding to property owner’s protests, preparation of tax appeals and schedules, and conduct of tax appeal hearings.
• Represents Santa Fe County at County Valuation Protests Board hearings.
• Assists the public regarding property valuation procedures and general information.
• Distributes data entry to clerical personnel; assigns field appraisers to review property records; and trains and supervises appraisers.

Knowledge / Skills:

• Extensive knowledge of real estate concepts and principles; of property valuations and appraisals; of arithmetic and geometric computations; of economic principles; of the Property Tax Code and related regulations; of County ordinances and regulations; and of modern office equipment software programs
• Knowledge of New Mexico’s geography and economy; and of building industry and trends.
• Knowledge of condominium and other real property declarations and restrictions, deeds, spatial plats, and land use regulations and planning and building permit processes.
• Ability to establish and maintain professional relationships with co-workers, County officials, other governmental entities, and the public.
• Ability to work independently or as a member of a team; to direct the work of others; and to train and develop staff.
• Ability to establish effective and tactful working relationships with associates and the public and to communicate ideas effectively both verbally and in writing.
• Ability to deal tactfully with controversial matters and to handle confidential material in a trustworthy manner.
• Ability to utilize and understand the computer assisted mass appraisal system.
• Ability to understand and comply with New Mexico State statutes and regulations relating to property valuation.
• Ability to meet prescribed deadlines while paying strict attention to details and minimizing errors.
• Skill in operating various word-processing, spreadsheets, database and other software programs in a Windows environment including Proval, Ascend, AS400, APPX document manager, APPX workflow Manager, and in Google Chrome, Maps, and Earth.

• Bachelor’s degree or equivalent plus in Real Estate, Business or Public Administration, Economics, or a related field; and

• Five (5) years of experience in property appraisal, real estate, management, economics, or a related field, two (2) years of which must have been in a supervisory capacity.
• Any combination of education or experience in public or business administration, economics, or a closely related field totaling nine (9) years, with at least two (2) years in a supervisory capacity.
• Relevant education may be substituted for experience at a rate of 30 semester hours equal to one (1) year experience.
• Must be a New Mexico Certified Appraiser through New Mexico State Property Tax Division or have an IAAO designation.
• Service as an appointed member of a board or commission for a minimum of one year may substitute for one year of supervisory experience.
• Possession of a New Mexico Property Tax Division Certified Appraiser’s Certificate or equivalent may substitute for the five (5) years of experience.

Working Conditions:

Work is primarily performed in an office setting. Some field work is required, which may involve exposure to a variety of hazards and working outdoors in inclement weather. Work schedule may include evening and weekend hours. While performing the duties of this job, the employee regularly is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands or arms; stoop, kneel, crouch, or crawl; and talk or hear. Clarity of vision at long and short distance is required. The employee is occasionally required to lift up to 20 pounds. May be subject to exposure to CRTs, VDTs and UV rays.

Conditions of Employment:

Selected candidate must submit to and pass a County paid pre-employment physical and drug/alcohol screening. Additionally, selected candidate must submit to and pass a County paid background screening. Must possess a valid New Mexico Class D driver’s license, as incumbent will be required to drive a Santa Fe County vehicle while conducting County business.