Ready Mix Dispatcher

Idaho-Materials-; Mountain Home (ID); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Retirement plan

Wellness program

Growth opportunities

Job summary

Idaho Materials & Construction, a CRH Company, is seeking a Ready-Mix Dispatcher to coordinate concrete deliveries and maximize fleet efficiency at our Idaho operations. You will serve as the communications hub between customers, drivers, plant personnel, and sales to ensure timely, accurate deliveries and adapt to changing job-site needs.

Candidates should have strong organizational and communication skills, with precedence given to those with dispatch/logistics experience in construction

Qualifications

• High school diploma or GED preferred.
• Experience in dispatching, logistics, or transportation preferred.
• Strong customer service and communication skills required.
• Familiarity with delivery areas and scheduling tools is a plus.

Responsibilities

• Coordinate daily driver assignments to meet delivery goals.
• Maintain courteous, professional communication with customers and drivers.
• Support scheduling across plants, routes, and production.
• Estimate travel times and optimize plant locations to service jobs efficiently.
• Overtime and varying shifts (early mornings, late afternoons, Saturdays) may be required.
• Demonstrate strong attention to detail and safety awareness.

Skills

Customer service

Communication

Teamwork

Planning/organizing

Education

High school diploma or GED

Tools

Command Alkon

Database software

Internet software

Order processing systems

Spreadsheet

Word processing

Job description

Career Opportunities: Ready Mix Dispatcher (528017)

Requisition ID528017-Posted -AMAT-Idaho Materials & Construction-Full Time-Operations, Field and Plant Mgmt-United States-Idaho

Idaho Materials & Construction, is a CRH Company. Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.

Position Overview

The Ready-Mix Dispatcher is responsible for coordinating and scheduling ready-mix concrete deliveries to customer job sites while maximizing fleet utilization, maintaining customer service standards, and supporting safe and efficient operations. This position serves as a critical communication link between customers, drivers, plant personnel, sales representatives, and operations management to ensure timely and accurate delivery of concrete products. Also monitors production schedules, delivery routes, and fleet availability while responding to changing job site conditions, customer requests, and operational needs. Success in this role requires strong organizational skills, attention to detail, effective communication, and the ability to perform in a fast-paced environment.

Key Responsibilities (Essential Duties and Functions)

• Control the number of drivers needed throughout the day and make any necessary adjustments that will maintain the goals set by the company.
• Have a pleasant and accommodating voice over the phone and always demonstrate a positive attitude.
• Develop a positive rapport with Drivers and company supervisors.
• Demonstrate familiarity with delivery areas and must be able to assist drivers in finding jobsites.
• Must be able to determine travel time to jobs and best plant location to service jobs.
• Able and willing to work overtime and varying shifts including early mornings, late afternoons, and Saturdays.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

Education/Experience

• High school diploma or General Education Degree GED is preferred.

Work Requirements

• Prior related experience dispatching, logistics, transportation, customer service, or related experience preferred.

Experience in ready-mix concrete, construction materials, trucking, or construction industries is highly desirable.

Knowledge/Skill Requirements

• To perform this job successfully, an individual should be able to type and use keyboards accurately and have knowledge of Database software (Command Alkon); Internet software; Order processing systems; Spreadsheet software and Word Processing software.
• Customer service skills are essential.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write clearly and effectively.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions.
• Ability to work well with others in a group or one on one setting.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
• Teamwork - Contributes to building a positive team spirit.
• Judgment - Exhibits sound and accurate judgment.
• Planning/Organizing - Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.
• Initiative - Asks for and offers help when needed.
• Innovation - Generates suggestions for improving work.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee is frequently required to sit, climb, and use hands to finger, handle, or feel. The employee is frequently required to stand, walk, crawl, kneel, bend, and reach with hands and arms above their shoulders. The employee must occasionally lift and/or move from 10 to 100 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• Aninclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Idaho Materials & Construction, a CRH Company, is an Affiant Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.