Readiness Services Consultant (Remote)

CrowdStrike Inc.; Texas; Remote; USD 95,000 - 140,000; Full time

Benefits offered by this job

Market-leading compensation

Equity awards

Generous vacation and holidays

Employee Networks and community groups

Vibrant office culture

Support for veterans and disabilities

Job summary

CrowdStrike, Inc. is seeking a Readiness Services Consultant within the Retainer Management team to strategically partner with customers and maximize their CrowdStrike Services investment, aligning objectives with service capabilities and outcomes.

This role blends relationship management, technical advisory, and program optimization to ensure customer success, with remote-friendly options and a focus on education, planning, and proactive service scoping.

Qualifications

• Experience in cybersecurity services, including incident response management, customer success, or advisory consulting.
• Strong project coordination capabilities with emphasis on customer service.
• Ability to manage multiple customer relationships simultaneously.
• Experience balancing competing priorities with attention to detail.

Responsibilities

• Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement.
• Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment.
• Coordinate with Sales and Delivery teams to align customer needs with service capabilities.
• Execute timely account reviews, follow-up documentation, and service scoping.
• Develop and maintain customer success plans with clear next steps.
• Support team pipeline growth through strategic account expansion.
• Clear competency in managing multiple customer relationships simultaneously.

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. The future of cybersecurity starts with you.

As a Readiness Services Consultant within CrowdStrike's Retainer Management team, you will be a strategic partner helping customers maximize their CrowdStrike Services investment and achieve their security objectives. This role combines relationship management, technical advisory, and program optimization to ensure customer success and satisfaction.

• Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement
• Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment
• Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities
• Execute timely account reviews, follow-up documentation, and service scoping
• Develop and maintain customer success plans with clear next steps
• Support team pipeline growth through strategic account expansion
• Experience in cybersecurity services, including incident response management, customer success, and or advisory consulting
• Strong project coordination capabilities with emphasis on customer service
• Demonstrated ability to excel in a fast-paced environment with strong workload management skills - including balancing competing priorities while maintaining attention to detail
• Clear competency in managing multiple customer relationships simultaneously

Bonus Points:

• Previous experience in incident response or security consulting
• Experience with service delivery optimization and process improvement
• Platform to work with industry-leading security professionals and technologies
• Variety of learning and growth opportunities
• Chance to build and maintain strategic customer relationships

LI-Remote

• Market leader in compensation and equity awards
• Competitive vacation and holidays for recharge
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities

We support veterans and individuals with disabilities through our affirmative action program.

The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at participates in the E-Verify program.

CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. S. candidates is $95,000 - $140,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.