RCM Success Specialist

StrataPT LLC; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life & AD&D

Disability insurance

SIMPLE IRA with 3% match

Paid Time Off

14 days PTO annually

7 holidays + 1 floating holiday

Flexible schedule

Job summary

StrataPT LLC is seeking an RCM Success Specialist to be the face of our RCM team for practice owners, clinicians, administrative staff, and patients, ensuring they feel supported, heard, and informed at every step.

You’ll collaborate with internal RCM teams to identify, document, and coordinate resolution of issues related to patient claims, payer setups, credentialing, and billing workflows, while communicating updates clearly and empathetically to customers.

Qualifications

• Minimum of 2–3 years of experience in healthcare revenue cycle management (RCM), with working knowledge of patient billing, claims management, credentialing, and payer processes
• Strong understanding of EDI, ERA, and clearinghouse workflows preferred
• Exceptional written and verbal communication skills
• Ability to empathize with frustrated customers while maintaining professionalism and driving toward resolution
• Highly organized, with the ability to manage multiple open cases and prioritize effectively
• Comfortable using ticketing systems, CRM platforms, and EHR/RCM tools
• Familiarity with reimbursement processes and clinical workflows in physical therapy, occupational therapy, speech therapy, and ABA settings preferred
• A diploma is preferred but not required; we’re looking for sharp, capable people who can think critically and communicate thoughtfully

Responsibilities

• Serve as the primary communication point between StrataPT’s RCM operations and our customers
• Respond to inquiries related to patient claims, payer configurations, billing workflows, and credentialing processes
• Work cross-functionally with internal RCM teams to identify issues and coordinate resolutions
• Communicate solutions clearly, empathetically, and promptly to customers
• Escalate systemic issues or trends to leadership to improve workflows and customer experience
• Maintain accurate and organized records of customer interactions and resolutions
• Support continuous improvement by bringing real-world customer feedback into operational discussions
• Answer inbound phone calls and voicemails from customers and patients

Skills

RCM experience

Communication skills

Empathy

Organization

CRM familiarity

EHR/RCM tools

Education

Diploma preferred

Tools

Ticketing systems

CRM platforms

EHR/RCM tools

Job description

Build credit while you build revenue. Lock 80% off credit tools.

StrataPT is the only EMR & RCM platform designed to achieve a 99.99% reimbursement rate. We’re not just building software — we’re helping physical therapy, occupational therapy, speech therapy, and ABA practices run smarter, grow faster, and keep more of what they earn.

Our customers span the entire United States, and our team is central to how we outperform the industry. We’re relentlessly focused on delivering results, solving real problems, and making sure our customers can count on us — every single day.

About This Role

We’re looking to add an RCM Success Specialist to our high-performing team. In this role, you'll be the face of our RCM team to practice owners, clinicians, administrative staff, and even patients — ensuring they feel supported, heard, and informed at every step.

You’ll work cross-functionally with our internal RCM teams to identify, document, and coordinate resolution of issues related to patient claims, payer setups, credentialing, and billing workflows — and communicate updates clearly and empathetically back to customers.

Beyond technical knowledge, we need someone who truly enjoys solving problems for others, even when they’re frustrated or confused.

This role isn’t siloed. You’ll have tight feedback loops with internal teams, direct visibility into outcomes, and a high degree of ownership over the customer experience.

Key Responsibilities:

• Serve as the primary communication point between StrataPT’s RCM operations and our customers
• Respond to inquiries related to patient claims, payer configurations, billing workflows, and credentialing processes
• Work cross-functionally with internal RCM teams to identify issues and coordinate resolutions
• Communicate solutions clearly, empathetically, and promptly to customers
• Escalate systemic issues or trends to leadership to improve workflows and customer experience
• Maintain accurate and organized records of customer interactions and resolutions
• Support continuous improvement by bringing real-world customer feedback into operational discussions
• Answer inbound phone calls and voicemails from customers and patients

Skills & Qualifications:

• Minimum of 2–3 years of experience in healthcare revenue cycle management (RCM), with working knowledge of patient billing, claims management, credentialing, and payer processes
• Strong understanding of EDI, ERA, and clearinghouse workflows preferred
• Exceptional written and verbal communication skills
• Ability to empathize with frustrated customers while maintaining professionalism and driving toward resolution
• Highly organized, with the ability to manage multiple open cases and prioritize effectively
• Comfortable using ticketing systems, CRM platforms, and EHR/RCM tools
• Familiarity with reimbursement processes and clinical workflows in physical therapy, occupational therapy, speech therapy, and ABA settings preferred
• A diploma is preferred but not required; we’re looking for sharp, capable people who can think critically and communicate thoughtfully

This Role Is Ideal for Someone Who Is:

• Humble. Self-aware and respectful
• Empathetic. Goes beyond understanding another person’s perspective. Acts with compassion and respect
• Adaptable. We like learn-it-alls, not know-it-alls
• Remarkable. Remarkably resourceful. Remarkably effective
• Transparent. Open and honest with others and with themselves

Our Culture at StrataPT

These aren’t just words on a wall. These are the standards we hire against, coach around, and hold ourselves to:

• We solve for the customer
• We are remarkably transparent
• We believe extraordinary peers make all the difference

Job Type: Full-time Pay Range: $45,000 – $65,000 depending on experience

StrataPT Benefits include:

• Medical, Dental, Vision, Life & AD&D, Short- and Long-Term Disability (coverage begins on Day 1)
• SIMPLE IRA with 3% company match (eligible after 1 year)
• Paid Time Off:
• 14 days PTO annually
• 7 company holidays + 1 floating holiday
• Flexible schedule, with a shared rhythm during standard business hours (Monday–Friday, 9:00 AM to 5:00 PM ET). We trust you to manage your time — and we expect everyone to stay connected, responsive, and aligned.

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·