RCM Specialist I - Billing Support

JAG Physical Therapy; Tampa (FL); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

HSA options

Life insurance at no cost to employees

PTO (up to 3 weeks)

401(k) with company match

Tuition discounts for employees

Job summary

JAG Physical Therapy seeks a Revenue Cycle Management Specialist I to handle claims processing, accounts receivable, and timely collections. You will analyze data, resolve issues, and collaborate across departments to maintain accurate patient billing and statements.

Requirements include 2–3 years of PT billing experience, EMR and billing software proficiency, strong communication, and customer service skills. This full-time role offers health benefits, PTO, 401(k), and growth opportunities.

Qualifications

• 2–3 years related work experience in physical therapy billing preferred.
• Experience in EMRs and other medical billing software.
• Knowledge of billing requirements and regulations of major payers.
• Problem solving skills with attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service.
• Proficient computer skills and knowledge of Microsoft Office.
• Ability to prioritize and manage multiple tasks.

Responsibilities

• Answer patient calls and provide clear explanations of their medical statements.
• Help patients understand billing terms such as deductibles, coinsurance, out-of-pocket expenses, copays, and denials.
• Address patient inquiries and concerns with empathy and professionalism.
• Process credit card payments securely and efficiently.
• Assist patients with setting up payment plans if needed.
• Collaborate with other departments to review and resolve billing discrepancies.
• Ensure accurate and timely updates to patient accounts.
• Prepare and send out monthly statements to patients.

Skills

Problem solving

Verbal and written communication

Customer service

Multitasking

Education

High School or better

Tools

EMR systems

Medical billing software

Microsoft Office

Job description

A Revenue Cycle Management Specialist I can work in all facets of the revenue cycle department. This role is focused on claims processing, managing accounts receivable, and ensuring proper collection is made on account within best practice timeframes. Problem solving skills are required as the specialist must be able to use various tools, analyze the situation, research data, and resolve and/or formulate a decision.

Who We Are:

JAG Physical Therapy’s care-first model of rehabilitation may be the change you are looking for! JAG Physical Therapy, a comprehensive outpatient, orthopedic physical therapy company with 100 facilities throughout Pennsylvania, New Jersey, and New York, is seeking compassionate and motivated individuals to join our winning team! JAG has been honored by the area’s top publications as the best in the business based on growth and outcomes and is considered the Gold Standard for physical therapy care by the Metro area’s largest healthcare systems and insurance providers.

What You’ll Love About Us:

• HSA Options including dependent care, medical, and commuter benefits
• $10,000.00 Term Life Insurance benefit at NO cost to employees
• up to 3 weeks PTO
• 401(k) with company match
• Yearly review for growth opportunities
• Tuition discounts for employees and their families
• TicketsAtWork and LifeMart company perks
• Our workplace fosters a close-knit and supportive environment where individuals genuinely care for and uplift one another, creating a strong sense of unity and camaraderie

What You’ll Need:

• 2 to 3 years related work experience with Physical Therapy experience preferred
• Experience in EMRs and other medical billing software
• Knowledge of billing requirements and regulations of major payers
• Problem solving skills with attention to detail
• Strong verbal and written communication skills
• Excellent Customer service
• Proficient computer skills and knowledge of Microsoft Office
• Ability to prioritize and manage multiple tasks

What You’ll Do:

• Answer patient calls and provide clear explanations of their medical statements.
• Help patients understand billing terms such as deductibles, coinsurance, out-of-pocket expenses, copays, and denials.
• Address patient inquiries and concerns with empathy and professionalism.
• Billing and Payments:
• Process credit card payments securely and efficiently.
• Assistpatients with setting up payment plans if needed.
• Communication and Coordination:
• Collaborate with other departments to review and resolve billing discrepancies.
• Ensureaccurateandtimelyupdates to patient accounts.
• Monthly Statement Runs:
• Prepare and send out monthly statements to patients.
• Ensureall statements are sent by the end of the month.
• Accuracy and Compliance:
• Verify the accuracy of patient statements and billing information.
• Adhere to company policies and regulatory requirements

The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Employee may be required to perform. The employer reserves the right to revise this job description at any time and to require Employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment. What you’ll love about us section is based on full time employment with the company and is not guaranteed based on employment type.

Qualifications

Behaviors

Required

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Education

Required

High School or better.

Experience

Required

• 1 year: Health Care

Preferred

• 1 year: Call Center
• 1 year: Front Desk

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.