RCM Specialist I

Heritage Behavioral Health Center, Inc.; Decatur, Northern (IL, KY); Hybrid; USD 25,000 - 34,000; Part time

Job summary

Heritage Behavioral Health Center, Inc. is seeking a Revenue Cycle Management Specialist I for a remote, part-time role in Decatur, IL area.

You will perform foundational RCM tasks including claim follow-up, denial resolution, payment review, and payer communication to support timely reimbursement. The position requires a high school diploma and experience in revenue cycle or medical billing; familiarity with Medicaid/Medicare and HIPAA is a plus.

Qualifications

• Foundational revenue cycle knowledge, including claim follow-up, denial management, and payment review.
• Experience with medical billing or accounts receivable follow-up.
• Ability to communicate with payers and internal staff clearly.

Responsibilities

• Review and follow up on outstanding claims to ensure timely processing and reimbursement.
• Research and resolve claim issues and payer requests; submit corrected claims as needed.
• Document actions clearly in systems and maintain HIPAA compliance and PHI protection.
• Support team workflow and assist with process updates as directed.

Skills

Revenue cycle

Medical billing

Payer communications

Education

High school diploma

Experience in revenue cycle

Tools

Netsmart

Epic

Job description

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RCM Specialist I

Full Time Remote Employees, Decatur, IL, US

2 days ago Requisition ID: 1594

Salary Range: $18.00 To $25.00 Hourly

Job Title:Revenue Cycle Management Specialist I

Reports to:Revenue Cycle Manager

Accountable to:Senior Director of Revenue Cycle Management

Schedule:Monday–Friday, standard business hours

FLSA Status:Non-Exempt

Position Type:Part-Time

Work Setting:Remote

Position Overview:

The Revenue Cycle Management (RCM) Specialist I performs foundational revenue cycle functions including claim follow-up, denial resolution, payment review, account research, and payer communication. This role supports timely claim resolution, accurate reimbursement, and departmental workflow needs. The Specialist I demonstrates working knowledge of revenue cycle processes while maintaining productivity, accuracy, and compliance standards.

This position collaborates with team members to support overall departmental operations and contributes to a high-performing revenue cycle team. The Specialist I builds core skills needed for advancement into more complex revenue cycle responsibilities.

• Model professionalism and accountability in all interactions
• Communicate clearly and respectfully with payers, team members, and supervisors
• Collaborate effectively to resolve account issues and support team workflows
• Uphold Heritage’s mission and values in all work performed
• Demonstrate reliability by consistently meeting productivity, quality, and attendance expectations
• Engage in learning and skill development to support growth within the department

Core Responsibilities Include:

Claim Follow-Up & Resolution

• Review and follow up on outstanding claims to ensure timely processing and reimbursement
• Research and resolve claim issues, discrepancies, and payer requests
• Submit corrected claims, appeals, or additional documentation as required
• Communicate with payers to clarify claim issues and obtain resolution
• Monitor claim status and ensure timely follow-up until payment or final determination

Payment Review & Account Research

• Review payments for accuracy and identify incorrect adjustments
• Conduct account research to determine next steps for unresolved claims
• Document all actions clearly and accurately in the appropriate systems

Documentation & Compliance

• Maintain accurate documentation for all account activity
• Ensure compliance with billing regulations, payer requirements, and internal policies
• Protect PHI and follow all HIPAA standards at all times
• Save all work files to the shared R: Drive in accordance with data security requirements

Team Support & Workflow

• Assist with workflow needs and process updates as directed
• Support team communication and coordination
• Perform other duties as assigned consistent with this role

Performance Expectations / What Success Looks Like:

The Revenue Cycle Management Specialist I will be successful in this role when:

• Claims are followed up on promptly and resolved efficiently
• Documentation is accurate, complete, and timely across all accounts
• Denials are reduced through effective follow-up and corrective action
• Team members view this person as reliable and communicative
• Productivity and quality standards are consistently met or exceeded
• Remote work expectations are consistently met, including responsiveness, workspace compliance, and availability

Knowledge, Skills and Abilities:

Knowledge of:

• Revenue cycle processes including claim follow-up, denial management, and payment review
• Basic payer rules, denial types, and insurance processes
• HIPAA regulations and PHI protection requirements
• Electronic health record (EHR) or billing system fundamentals

Skills and Abilities:

• Strong written and verbal communication skills with payers and internal teams
• Ability to problem-solve and research account issues independently
• Strong organizational skills and attention to detail
• Ability to work independently and meet productivity expectations in a remote environment
• Ability to manage competing priorities in a fast-paced workflow

Education and Experience:

Required:

• High school diploma or equivalent
• Experience in revenue cycle, medical billing, accounts receivable follow-up, or denial management
• Demonstrated ability to meet productivity and quality expectations

Preferred:

• Experience in behavioral health or community health settings
• Familiarity with Medicaid, Medicare, and commercial payers
• Experience with EHR or billing platforms such as Netsmart, Epic, or similar

Note: Equivalent combination of education and experience will be considered.

Physical Requirements and Working Conditions:

• Ability to sit and work at a computer for extended periods
• Reliable high-speed internet connection required
• Must maintain a private, secure, and HIPAA-compliant remote workspace free from interruptions
• Ability to maintain focus and productivity in a remote environment
• Must follow all Heritage remote work, HIPAA, and data security requirements