RCM Customer Service Representative

Remote Jobs; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare services provider is seeking a customer service representative. This role involves answering inbound calls and assisting customers with inquiries in a professional manner. Candidates should have a high school education and 1-2 years of relevant experience. Comprehensive benefits, including medical and paid time off, are offered. Join a supportive healthcare environment with competitive pay.

Benefits

Comprehensive benefits package

Generous paid time off

401k plan with employer match

Qualifications

• 1-2 years of experience in an inbound call center or customer service environment.
• Knowledge of hospital patient account billing is a plus.
• Proficiency in using call center technology.

Responsibilities

• Answer inbound customer service calls professionally.
• Assist callers with questions and concerns.
• Maintain a calm demeanor while managing interactions.

Skills

Exceptional customer service

Problem-solving skills

Ability to work effectively under stress

Education

High school education or equivalent

Job description

Employer Industry

Healthcare Services

Why consider this job opportunity

• Salary up to $23.70 per hour
• Potential eligibility for a signing bonus for qualified new hires
• Comprehensive benefits package including medical, dental, vision, and life insurance
• Generous paid time off policy, with a minimum of 12 days per year
• 401k plan with up to 6% employer match
• Opportunity to work in a supportive and collaborative environment within the healthcare industry

What to Expect (Job Responsibilities)

• Answer inbound customer service calls and make outbound follow‑up calls in a professional manner
• Assist callers with questions, concerns, or problems, focusing on first call resolution
• Facilitate resolutions by referring matters to issue/content experts or escalating to supervisors as needed
• Maintain a calm and professional demeanor while managing customer interactions
• Perform additional duties as assigned to support team objectives

What is Required (Qualifications)

• High school education or equivalent
• 1‑2 years of prior experience in an inbound call center and/or customer service environment
• Knowledge of hospital patient account billing and third‑party reimbursements is a plus
• Exceptional customer service and problem‑solving skills
• Ability to work effectively under stress and manage conflicting demands

How to Stand Out (Preferred Qualifications)

• Experience in a healthcare‑related customer service role
• Familiarity with reimbursement aspects of managed healthcare contracts
• Strong analytical skills and ability to interpret complex information
• Proficiency in using call center technology and software
• Excellent listening and communication skills

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